Items where Subject is "Customer Service"

Article

Byers, Vivienne, Fahey, Daragh, Mullins, Carol and Roe, Carol (2017) The Patient Survey Programme: Transforming the patient experience in Irish healthcare. Administration, 65 (4). pp. 83-99. ISSN 2449-9471

Durkin, Mark, McCartan-Quinn, Danielle, O'Donnell, Aodheen and Howcroft, Barry (2003) Retail bank customer preferences: personal and remote interactions. International Journal of Retail & Distribution Management, 31 (4). pp. 177-189. ISSN 0959-0552

McCartan-Quinn, Danielle, Durkin, Mark and O'Donnell, Aodheen (2004) Exploring the application of IVR: lessons from retail banking. The Service Industries Journal, 24 (3). pp. 150-168. ISSN 1743-9507

O'Donnell, Aodheen, Durkin, Mark and McCartan-Quinn, Danielle (2002) Corporate banking in the UK: personal vs remote interaction. International Journal of Bank Marketing, 20 (6). pp. 273-284. ISSN 0265-2323

Swallmeh, Esmat, Byers, Vivienne and Arisha, Amr (2018) Informing quality in emergency care: understanding patient experiences. International Journal of Health Care Quality Assurance, 31 (7). pp. 704-717. ISSN 0952-6862

Thesis

-, Priyanka (2022) Multilingual Amazon Review Rating Classification using Bi-directional LSTM. Masters thesis, Dublin, National College of Ireland.

Achari, Arun Rajendran (2023) Has E-commerce been more accessible and manageable in the retail sector in Dublin, Ireland since the Covid-19 regime? Masters thesis, Dublin, National College of Ireland.

Acosta Jimenez, Esther Abigail (2023) Total Quality Management, Customer services and Staff Turnover in Childcare Centres Dublin. Masters thesis, Dublin, National College of Ireland.

Anago, Chinwe R. (2016) The core HR Practices in the retail sector in Ireland and their role on Service Quality and the level of satisfaction and loyalty found in both Employee and Customers. Masters thesis, Dublin, National College of Ireland.

Antonova, Arina (2022) How do chatbots affect customer satisfaction within Russian banks? Masters thesis, Dublin, National College of Ireland.

Barrett, Jill (2016) The Value Proposition – Proposition or Imposition? Irish Banking Retail Context. Masters thesis, Dublin, National College of Ireland.

Bennett, Andrew (2017) Dimensions of Service Quality and their impact on Relationship Quality, and Referral Intention: a study of a High-credence Service. Masters thesis, Dublin, National College of Ireland.

Bruno da Silva, Silas (2019) Customer Service Segment of Customer Relationship Management in the Retail Banking Sector in Ireland. Masters thesis, Dublin, National College of Ireland.

Bubanj, Krunoslav (2021) TeaCat System: Technical Report. Undergraduate thesis, Dublin, National College of Ireland.

Concannon, Fiona (2008) An evaluation of the use of 'Customer Relationship Management'(CRM) in an Irish subsidiary of a Global pharmaceutical company. Undergraduate thesis, Dublin, National College of Ireland.

Conlon, Katie (2018) An examination of the factors which influence a positive customer experience within the Irish hospitality industry. Masters thesis, Dublin, National College of Ireland.

Costello, Marian Pio (2021) An Exploratory Study of Customer Service Workers Experience of Challenging Behaviour. Masters thesis, Dublin, National College of Ireland.

Cousineau, Daniel (2020) The impact of Artificial Intelligence within a digital sales environment: A quantitative view of salesforce automation adoption and perceived value. Masters thesis, Dublin, National College of Ireland.

Delaney, Niamh (2019) An Exploratory Study of the Variables which Impact Service Quality and Brand Trust Levels of Adults Shopping in Major Irish Supermarket Chains. Masters thesis, Dublin, National College of Ireland.

Dhakate, Shubham (2019) Understanding the impact of Service Recovery and Switching Costs on the Customer Loyalty in Indian retail banks. Masters thesis, Dublin, National College of Ireland.

Donohoe, Derek (2018) The impact of smartphone gambling applications on the creation of customer value among males, 25 – 44. Masters thesis, Dublin, National College of Ireland.

Edet, Emem Umoh (2021) The Impact of Social Media on Small and Medium Scale Enterprises Customer Relationship Management in Nigeria. Masters thesis, Dublin, National College of Ireland.

Edwards, Jimmy (2015) An exploratory study of how technology enhances customer satisfaction within the quick service industry. Masters thesis, Dublin, National College of Ireland.

Elete, Jolomi (2018) Brand Switching behaviour among Millennial Consumers of Fast Food Brands in Dublin, Ireland. Masters thesis, Dublin, National College of Ireland.

Elizabeth John, Dona (2023) Topic Modelling of Online Reviews for Airports. Masters thesis, Dublin, National College of Ireland.

Esekomunu, Oghenetejiri (2020) An investigation of customers' satisfaction with online shopping in Delta state of Nigeria. Masters thesis, Dublin, National College of Ireland.

Farry, Jordan (2018) An Investigation into how Brands in the Sharing Economy can deliver Exceptional Customer Experiences. Masters thesis, Dublin, National College of Ireland.

Foster, Stephen (2013) Did you enjoy your stay with us? : An investigation into (Dublin) Hotels own assessment of service performance and implications for customer retention. Masters thesis, Dublin, National College of Ireland.

Gangane, Tejali (2023) A hybrid approach towards identifying optimal prices by segmenting customers using active and inactive criteria. Masters thesis, Dublin, National College of Ireland.

George, Swaroop Jacob (2017) Reasons Contributing To Peer-Review Effect on Switching Brand Loyalty in Irish Telecom Market. Masters thesis, Dublin, National College of Ireland.

Gole, Divya Deepak (2019) Quantitative Study on Pricing Strategy of Asian grocery stores in Dublin and their effects on Customer Segmentation due to increase in demand. Masters thesis, Dublin, National College of Ireland.

González Lindo, Kenneth Yaro (2022) How customer complaint management impacts innovation strategy of coffee shops in Dublin. Masters thesis, Dublin, National College of Ireland.

Goulding, Michael (2016) Theory and practice: A Case Study Analysis of How Academic Theory Aligns with the Practice of Complaint Handling in the Irish Financial Services Sector. Masters thesis, Dublin, National College of Ireland.

Gómez, Jésus (2017) Relationship between Internal Customer Satisfaction and the External Customer Orientation in an IT Organisation. Masters thesis, Dublin, National College of Ireland.

Ifeyi, Gift Angela (2022) The Impact of E-logistics on Customer Satisfaction and Loyalty: “An-Post” E-logistics End-users in Ireland as a Case Study. Masters thesis, Dublin, National College of Ireland.

Joseph, Yohann (2015) A Study done in order to Explore the Relationship between Employee Commitment, Organisational Flexibility and Work-Life Balance in a Call Centre. Masters thesis, Dublin, National College of Ireland.

Matthews, Michael (2012) The Effect of Cashless Banking on the Customer. Masters thesis, Dublin, National College of Ireland.

Mijakovac, Dejan (2022) Opinion Mining for Automated Restaurant Reviews Rating: Technical Report. Undergraduate thesis, Dublin, National College of Ireland.

MonDragon Martinez, Jose Luis (2021) A case study on the impact of COVID-19 on the motivation of customer services employees engaged in remote working in Company-X1. Masters thesis, Dublin, National College of Ireland.

Moore, Stephen Conall (2015) An Analysis of Engagement of Customer Service employees in the Financial Services Sector in Ireland based on Generation X and Generation Y. Masters thesis, Dublin, National College of Ireland.

Mundalik, Aishwarya (2018) Aspect Based Sentiment Analysis Using Data Mining Techniques Within Irish Airline Industry. Masters thesis, Dublin, National College of Ireland.

Mundayadan, Sushith (2023) The Impact of Customer Success Management and Digital Marketing on Customer Loyalty: Best Practices and Challenges for Businesses in the Goods and Services Market. Masters thesis, Dublin, National College of Ireland.

Osemede, Kennedy (2017) An Investigation on How Classifiers Algorithm in Predictive Analytics Prevents Customers Forfeiture. Masters thesis, Dublin, National College of Ireland.

Osidele, Eniola Olayinka (2021) Impact of customer relationship management on customer loyalty: case study of Cadbury Nigeria Plc. Masters thesis, Dublin, National College of Ireland.

Pase, Ayobami Kolade (2021) Examining the Impact of Service Quality on Customer Loyalty (Case Study of United Bank for Africa and First Bank Plc). Masters thesis, Dublin, National College of Ireland.

Rajput, Sagar Singh Kirpalsingh (2019) The impact of online banking attributes on customer satisfaction: A study from the Irish retail banking customer perspective. Masters thesis, Dublin, National College of Ireland.

Rasheed, Oluwadamilare (2016) An investigation into the Implementation of Social Customer Relationship Management in the Dublin Hotel Industry. Masters thesis, Dublin, National College of Ireland.

Ryan, David A. (2017) A Service Profit Chain for Public Services: An Investigation in an Irish Local Authority Context. Masters thesis, Dublin, National College of Ireland.

Shah, Prithvi Rajesh (2020) Significance of customer experience in fast food industry. Masters thesis, Dublin, National College of Ireland.

Shrivastav, Adarsh Birendra (2020) Factors which influence customer’s purchase decision at the coffee takeaway. Masters thesis, Dublin, National College of Ireland.

Suresh, Sujay (2022) How can a company enhance employee satisfaction and time effectiveness by enabling AI in their ticketing system? Masters thesis, Dublin, National College of Ireland.

Tawari, Kiran N. (2019) The impact of Self-service technologies and other non-technology drivers on customer satisfaction in the Irish supermarket industry. Masters thesis, Dublin, National College of Ireland.

Ulu, Burcu (2022) The role of Customer Relationship Management on customer retention and customer satisfaction in educational consultancy: A case of EDUCATION STATE. Masters thesis, Dublin, National College of Ireland.

Venkateswaran, Aishwarya (2020) The impact of Self-Service Technology (SST) on Passenger Satisfaction - a study for Indian Metropolitan City Airports. Masters thesis, Dublin, National College of Ireland.

Vintea, Andreea Roxana (2018) Restaurant Service Failure in a Digital Era: An Investigation of the e-WOM Impact on Irish Millennials’ Dining Experiences. Masters thesis, Dublin, National College of Ireland.

da Silva, Lucas (2021) My Hair Done: Technical Report. Undergraduate thesis, Dublin, National College of Ireland.