NORMA eResearch @NCI Library

Are low motivation levels a predictor of burnout and turnover?

Jones, Emily (2022) Are low motivation levels a predictor of burnout and turnover? Masters thesis, Dublin, National College of Ireland.

[thumbnail of Master of Arts]
Preview
PDF (Master of Arts)
Download (491kB) | Preview

Abstract

The purpose of this paper is to investigate motivation, organisation burnout, and turnover intention. Due to hospitality sectors experiencing up to 150% turnover rates that are estimated to cost billions per year, focusing on these areas can help determine what might be going wrong. A quantitative study was conducted on 78 participants (F=49, M=29), and 79% of participants worked full-time, in sectors such as the Dublin fire brigade, education, and hospitality. After running three Pearson correlations, it was found from a self-determination survey that there was a significant positive correlation between turnover intention and organisational burnout. There was also a positive relationship between amotivation and turnover intention in addition to a positive relationship between amotivation and organisational burnout. There was no significant relationship when finding if customer facing vs non-customer facing roles differed in levels of intrinsic motivation, but they did differ in levels of amotivation after 2 independent samples t-tests were conducted. This paper aims to fill gaps that have been identified in the literature, these include the topics of amotivation and customer-facing vs noncustomer-facing roles. Future research is recommended to further explore both areas to help organisations learn how to save costs by preventing turnover intention.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Motivation
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Staff Turnover
H Social Sciences > HF Commerce > Industrial Psychology > Workplace Stress
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 18 Nov 2022 15:14
Last Modified: 18 Nov 2022 15:14
URI: https://norma.ncirl.ie/id/eprint/5879

Actions (login required)

View Item View Item