Tools
Tools
Jones, Emily (2022) Are low motivation levels a predictor of burnout and turnover? Masters thesis, Dublin, National College of Ireland.
Preview |
PDF (Master of Arts)
Download (491kB) | Preview |
Abstract
The purpose of this paper is to investigate motivation, organisation burnout, and turnover intention. Due to hospitality sectors experiencing up to 150% turnover rates that are estimated to cost billions per year, focusing on these areas can help determine what might be going wrong. A quantitative study was conducted on 78 participants (F=49, M=29), and 79% of participants worked full-time, in sectors such as the Dublin fire brigade, education, and hospitality. After running three Pearson correlations, it was found from a self-determination survey that there was a significant positive correlation between turnover intention and organisational burnout. There was also a positive relationship between amotivation and turnover intention in addition to a positive relationship between amotivation and organisational burnout. There was no significant relationship when finding if customer facing vs non-customer facing roles differed in levels of intrinsic motivation, but they did differ in levels of amotivation after 2 independent samples t-tests were conducted. This paper aims to fill gaps that have been identified in the literature, these include the topics of amotivation and customer-facing vs noncustomer-facing roles. Future research is recommended to further explore both areas to help organisations learn how to save costs by preventing turnover intention.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Motivation H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Staff Turnover H Social Sciences > HF Commerce > Industrial Psychology > Workplace Stress |
| Divisions: | School of Business > Master of Arts in Human Resource Management |
| Depositing User: | Clara Chan |
| Date Deposited: | 18 Nov 2022 15:14 |
| Last Modified: | 18 Nov 2022 15:14 |
| URI: | https://norma.ncirl.ie/id/eprint/5879 |
Actions (login required)
 |
View Item |