Poor Recruitment Decisions - What is the cost impact to the Organisation. A case study on an Organisation within the Financial Services Sector.

Gordon, Kevin (2008) Poor Recruitment Decisions - What is the cost impact to the Organisation. A case study on an Organisation within the Financial Services Sector. Masters thesis, National College of Ireland.

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Abstract

All organizations have to be concerned with the issue o f making sure that the best and most effective people are employed by them. This is something that a lot of organizations struggle with and find challenging. In recent times, we have seen significant changes in both business and social environments, and these changes have caused organizations to re-consider the modus operandi of their human resource management policies and practices.

Moreover, labour shortages in specific labour markets throughout Europe have led to increased attention being focused on how best to attract prospective applicants. Selecting individuals that have good technical skills is no longer enough to ensure that there will be effective job performance.

This research examines the cost of making a “bad” recruitment decision and the impact it has on the organization. During the course of the project, the author looked at areas such as Recruitment, Learning and Development and also data taken from employees who were leaving the organization, who had completed exit questionnaires. This was done in order to get a clearer understanding of the reasons why people leave organizations and also, to ascertain whether or not the organization could have done anything to prevent them going.

The literature review provided the context of the study, where the author relied mainly on publications and papers produced in various journals, for the most up to date information on learnings and current schools of thought in relation to the Recruitment Challenge currently being experienced by many organizations.

The research methodology consisted of mixed methods. The data was collected by means of a questionnaire to employees who were leaving the organization, and also by conducting semi-structured interviews with key managers within the business. The conclusion and recommendations suggested that there is a huge cost associated with recruitment and selection, and also with employee development, and that organizations have to be very careful and aware when working through the recruitment process. The impact on the organization, of making a mistake in the recruiting process, will not only be felt financially, but also by the effects that it will have on the existing employees.

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HG Finance > Financial Services H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Organisational Behaviour > Organisational Culture H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Recruitment
Divisions:	School of Business > Master of Arts in Human Resource Management
Depositing User:	Clair McAuley
Date Deposited:	17 Aug 2012 14:56
Last Modified:	17 Aug 2012 14:56
URI:	https://norma.ncirl.ie/id/eprint/667

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