Implementation of Diversity and Inclusion Practices in Day-to-Day Work and Its Impact on Immigrant Employee Well-Being in The Hospitality Sector in Ireland

Sozinova, Anastasiia (2025) Implementation of Diversity and Inclusion Practices in Day-to-Day Work and Its Impact on Immigrant Employee Well-Being in The Hospitality Sector in Ireland. Masters thesis, Dublin, National College of Ireland.

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Abstract

The research investigates how diversity and inclusion (D&I) practices support well-being of immigrant employees working in Irish hospitality sector. Despite increasing workforce diversity and popularity of the topic, significant gaps exist in understanding how these practices are implemented on daily basis and their impact on employee well-being. The hospitality area presents an appealing context because of its multicultural workplace and unique job challenges such as high stress levels, unsocial hours, and customers interactions.

The study uses qualitative approach through semi-structures interviews with six immigrant employees, working in the hospitality in Ireland.

Key findings display that diversity can be harmful unless inclusion practices properly implemented. Management practices are crucial for the correct implementation of inclusion practices. Three management styles were discussed.

Multiple barriers faced by employees, while adapting to the new environment. Participants identified specific support mechanisms that can help them to handle the obstacles.

The research contributes significantly to practical side, providing with recommendations for improving employees’ well-being through D&I practices.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Nyiawung, Julius UNSPECIFIED
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Diversity H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions:	School of Business (- 2025) > Master of Arts in Human Resource Management
Depositing User:	Ciara O'Brien
Date Deposited:	09 Dec 2025 14:41
Last Modified:	09 Dec 2025 14:41
URI:	https://norma.ncirl.ie/id/eprint/9024

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