Investigating the Role of Supervisory Support and Work-Life Balance on the Relationship between Job Autonomy and Employee Engagement Among Employees in Five-Star Hotels in Nigeria

Anyasi, Patricia Ekata (2024) Investigating the Role of Supervisory Support and Work-Life Balance on the Relationship between Job Autonomy and Employee Engagement Among Employees in Five-Star Hotels in Nigeria. Masters thesis, Dublin, National College of Ireland.

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Abstract

In the fast-paced world of luxury hospitality, where every smile counts and every detail matters, the engagement of hotel employees is paramount. This study explored the role of supervisory support and work-life balance on the relationship between job autonomy and employee engagement among employees in five-star hotels in Lagos, Nigeria. The researcher employed the positivist philosophy and the quantitative research approach to achieve the study’s objective. Data was gathered through a survey questionnaire developed with Google Forms and distributed through WhatsApp and Telegram. The respondents of the study are employees in seven Five-Star Hotels in Lagos State. The researcher employed the random sampling approach to reach out to the broader study population.

Out of the 302 questionnaires sent to the population, 284 were completed and adopted for the study, reflecting a response rate of 94%. With a sample size of 284, the data underwent processing and analysis using the Statistical Package for Social Science (SPSS version 26) and Analysis of Moments (AMOS version 23). Descriptive Analysis, Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), Structural Equation Modeling (SEM), Ordinary Least Square Regression (OLS) with Process Macro and hierarchical regression were employed to test the reliability and validity of the model and evaluate the research hypotheses.

The results indicate that job autonomy has a positive and significant effect on both employee engagement and work-life balance. Furthermore, work-life balance was found to mediate the relationship between job autonomy and employee engagement. Additionally, supervisory support was found to moderate the relationship between job autonomy and employee engagement, as well as between work-life balance and employee engagement. Based on the findings, the study recommended that the hotel management/hospitality industry create a work environment that allows for flexibility and autonomy, allowing employees to set their own goals and enabling employees to better manage their work and personal lives. Encourage regular communication between supervisors and employees to address any issues and ensure a positive work environment.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Ebenade, Kesiena UNSPECIFIED
Uncontrolled Keywords:	Employee engagement; job autonomy; supervisory support; work-life balance
Subjects:	D History General and Old World > DT Africa H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions:	School of Business > Master of Arts in Human Resource Management
Depositing User:	Ciara O'Brien
Date Deposited:	16 Jun 2025 09:01
Last Modified:	16 Jun 2025 09:01
URI:	https://norma.ncirl.ie/id/eprint/7848

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