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Kolawole, Eniola Oluwatosin (2024) Impact Of Job Satisfaction on Employee Performance in The Nigerian Commercial Banking Sector. Masters thesis, Dublin, National College of Ireland.
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Abstract
This study examines job satisfaction as a factor in employee performance in the Nigerian commercial banking sector. It builds up a linear relationship between the level of job satisfaction among the bank employees and the performance metrics for an individual employee and the team as well, one such metrics are, the quality of customer service, and organizational citizenship behaviour. To further substantiate this, the study employed quantitative research methods, and prepared a questionnaire which was distributed among randomly selected employees from three of the top banks in Nigeria. The study found that job satisfaction is one of the decisive factors which determine the process performance in all the banks. The researching explores both intrinsic and extrinsic motivation factors of employees, that explains particularly how two factor (theory of Hertzberg) and value (theory of Locke) theory affect individual behaviour in the workplace and help employee to become more productive. The study revealed some major insight. It showed that there is a direct link between job fulfillment and the effective performance of team members and customers. This implies that as job satisfaction levels increase, quality of service delivery goes through the roof as well as customers satisfaction. This also brings about a culture of organizational citizenship. This research not only gives the idea of the evolutionary nature of job satisfaction but also emphasizes on the fact that employee performance as the crucial aspect of contemporary HR practice in domestic financial area. It acts as a scientific literature that of but also giving practical advice for banks that are interested in employee satisfaction and effectiveness.
| Item Type: | Thesis (Masters) |
|---|---|
| Supervisors: | Name Email Hughes, Caitriona UNSPECIFIED |
| Uncontrolled Keywords: | Job satisfaction; employee performance; organizational effectiveness; employee engagement; workplace motivation; organizational citizenship behaviour (OCB); employee turnover; performance management systems; human resources (HR) strategy; commercial banking sector; Nigerian economy; employee retention; work-life balance; professional growth; leadership influence; team dynamics; customer service quality; workplace culture; performance appraisal; financial productivity |
| Subjects: | H Social Sciences > HG Finance > Banking H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Employee Retention H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction |
| Divisions: | School of Business > Master of Arts in Human Resource Management |
| Depositing User: | Ciara O'Brien |
| Date Deposited: | 30 May 2025 10:37 |
| Last Modified: | 30 May 2025 10:37 |
| URI: | https://norma.ncirl.ie/id/eprint/7702 |
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