Interpersonal Trust and Job Satisfaction in a Remote Working Environment: A quantitative study on the role employee relations plays in the Information Technology sector in Ireland.

Snowden, Richard (2023) Interpersonal Trust and Job Satisfaction in a Remote Working Environment: A quantitative study on the role employee relations plays in the Information Technology sector in Ireland. Masters thesis, Dublin, National College of Ireland.

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Abstract

Since the commencement of Covid-19 organisations have implemented remote working environments, in the proceeding years companies have adopted either a fully remote or hybrid approach with their current employees as well as utilising it as a talent attraction benefit. This shift in working practices does raise questions in terms of employee relations and its impact on job satisfaction and trust in a remote working setting. As Ireland’s technology sector is seen as the technology capital of Europe, this study seeks to expand on research conducted in the Polish Information Technology sector by asking an important question in relation to the technology professionals in Ireland and their job satisfaction and how much does trust play in the relationship between employee and manager. The research was conducted based on a mono method quantitative design, utilising an online survey as the data collection method. A sample of 123 Information Technology professionals working remotely in Ireland were surveyed to assess their job satisfaction and trust levels. The results revealed a strong correlation between employee relations and interpersonal trust in managers and colleagues which then has a relationship on employees job satisfaction. The results also reflect a similar study completed in Poland and the research proposes that Human Resources in organisations in the technology sector should firstly inform and partner with senior management. Human Resource personnels should then coordinate their own research by conducting a pulse survey to understand their employees’ job satisfaction levels and enact policies and procedures that have been suggested in this research to allow an organisations’ human capital to achieve high performance which in turn can allow the organisation to become competitive.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Tan, Eileen UNSPECIFIED
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management H Social Sciences > HD Industries. Land use. Labor > Specific Industries > I.T. Industry H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Hours of Labour > Flexible work arrangements > Telecommuting
Divisions:	School of Business > Master of Arts in Human Resource Management
Depositing User:	Tamara Malone
Date Deposited:	09 Feb 2024 15:40
Last Modified:	09 Feb 2024 15:40
URI:	https://norma.ncirl.ie/id/eprint/6950

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