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Krutous, Yuliia (2025) The effects of establishing a continuous training and development system for personnel at a Ukrainian bank to further career progression (A case study of Crédit Agricole, Ukraine). Masters thesis, Dublin, National College of Ireland.
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Abstract
The following dissertation aims to showcase and evaluate how the implementation and the regular use of a continuous training and development system for employees and personnel can not only enhance an employee’s soft skills and practical skills used for their job specifications and standard operating procedures but also aims to motivate and boost employee productiveness - leading to an organic growth in order to climb the career ladder within an organisation. French financial institution Crédit Agricole Bank, specifically their operation in Ukraine is nominated as the case study for this dissertation given their investments in implementing three different schools of training and development for their employees in Ukraine which aim to contribute to internal career growth within the bank. This is considered along with an employee’s mentality; how their motivation and engagement are a requirement to build a career path internally at the bank and how the war in Ukraine from February 2022 has had any knock-on effects to employee mental health and potential burnout.
Through quantitative research methods with the use of surveys, interviews or otherwise using a small dataset of Crédit Agricole Bank Ukraine employees picked, the aim is to confirm if it can draw parallels between the motivations of these employees and their interactions with training and development systems to draw a conclusion if there is a direct relationship between these two concepts that impact work performance and productivity in order to build towards furthering their careers within the bank. The results from this research will form a basis to gain an understanding on whether the use of a continuous training and development platform or system is effective and worthwhile to organic employee growth or if it is purely used as a tool to broaden company knowledge, internal skillsets and confirm if employees are compliant with the organisation’s standard operating environment. Towards the end, any recommendations, takeaway points, improvements and/or conclusions will be brought to attention and how other financial institutions, organisations or businesses of any size and in any field of business can follow suit in ways to improve internal employee career growth, build on working knowledge, sharpen existing skills, acquire new skillsets or at the very least find ways to motivate and improve employee engagement in work training/activities and apply themselves to become more ambitious.
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