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A Qualitative Analysis of How Training and Development Influences Employee Turnover Intentions in Irish Hotels

Shields, Andrew (2021) A Qualitative Analysis of How Training and Development Influences Employee Turnover Intentions in Irish Hotels. Masters thesis, Dublin, National College of Ireland.

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Purpose: This study endeavours to investigate how the implementation of training and development policies, practices and procedures in Irish hotels can influence employee turnover intentions.

Design/Methodology/Approach: A qualitative paradigm was adopted for this research. Data collection consisted of 11 semi-structured interviews each of which lasted between 18 and 58 minutes. This data was then thematically analysed, producing three distinct, accurate and identifiable themes which were synthesised in respect to relevant hypotheses proposed by existing literature and within the confines of the study limitations.

Findings: There is an ardent demand for more comprehensive T&D among Irish hotel employees which is going entirely unmet and found to have ranging and adverse implications on turnover intentions, engagement, commitment and satisfaction. The findings illustrate several potential means through which training and development can affect hotel employee turnover intentions and identify the extent to which employee engagement, commitment and satisfaction levels can be impacted.

Research limitations/Implications: The study employed sampling and participants are isolated to two of the seven Fáilte Ireland designated tourism regions – West Ireland and Dublin. Health restrictions implemented by the government prevented in-person interviewing and online interviews were utilised as an alternative. A series of organisational recommendations are proposed and potential areas for further research are suggested.

Originality/Value: The organisational context for investigation and analysis was chosen due to a paucity of notable research into training and development in hospitality firms and the detrimental implications employee turnover can have in the industry which is highly dependent on its workforce for success and even survival. The paper contributes to a growing body of literature by identifying distinct aspects in which employee training and development can not only bolster retention in hotels but enhance the capabilities of the workforce which they are intrinsically reliant upon.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry
D History General and Old World > DA Great Britain > Ireland
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Staff Turnover
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Training and Development
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 27 Jan 2022 13:19
Last Modified: 27 Jan 2022 13:19

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