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The impact of Leadership Behaviours on Employee Engagement in Financial Services Organisations in Brazil

Alves Silva, Taynara (2021) The impact of Leadership Behaviours on Employee Engagement in Financial Services Organisations in Brazil. Masters thesis, Dublin, National College of Ireland.

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Abstract

Leaders play a significant role in organisations once they can affect employee job satisfaction and organisational commitment. Provided the importance of a more profound comprehension of this topic, this research aims to uncover the effect leadership behaviours have on employee engagement within the ‘Big Four’ companies in the financial services industry in Brazil. The author pursued a qualitative approach. The primary data was collected via eleven semi-structured interviews with low-level employees within the organisations. The findings indicated that most leaders in these companies had a positive impact on employee engagement. Remarkably, this research found that behaviours such as openness, consideration to employees’ opinions, leaders as coaches, recognition and feedback, allowing fair autonomy in the tasks, offering encouragement to act, leading by example, and challenging behaviour, came out as strong engaging leadership traits. This research also found that some leaders who do not adopt some engaging leadership behaviours encompass traits such as: lack of challenging attitudes, discouraging employees from thinking, leading by a negative example, demanding, conservative, lack of openness, distant manager, and lack of knowledge sharing. A critical finding is a connection between human resources activities and organisational attitudes on aiding the relationship manager/employee and organisational commitment, contributing highly to employee engagement. The research found that manager behaviour is not always the unique reason for employees’ disengagement, and organisational behaviour can be a critical driver of employee engagement. This research indicates that leadership behaviour can directly affect engagement, contributing to current literature on this topic and offering insights and recommendations to companies and human resources managers.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Engagement; Leadership; Job satisfaction; Employee commitment; Burnout
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HG Finance > Financial Services
H Social Sciences > HM Sociology > Leadership
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Leadership

H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 12 Jan 2022 10:49
Last Modified: 12 Jan 2022 10:49
URI: http://norma.ncirl.ie/id/eprint/5271

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