To what extent does the adoption of hybrid working models contribute to increased employee satisfaction and organisational productivity in the post-covid era?

Allen, Raymond (2025) To what extent does the adoption of hybrid working models contribute to increased employee satisfaction and organisational productivity in the post-covid era? Masters thesis, Dublin, National College of Ireland.

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Abstract

The rapid expansion of hybrid working arrangements accelerated by Covid-19, has reshaped organisational practices and employee expectations across sectors. While promoted for enhancing flexibility, independence and work life balance, hybrid work also presents challenges related to collaboration, digital infrastructure, organisational culture and emotional consequences such as technostress, isolation and uncertainty. Even as hybrid work becomes more widespread, the academic evidence remains inconclusive with studies offering contrasting conclusions abouts its impact of employee satisfaction and organisational productivity.

This dissertation investigates the extent to which hybrid work models contribute to employee satisfaction and organisational productivity in the post pandemic era. Grounded in Social Exchange Theory, Self Determination Theory and Job Demands Resource model, the study examines hybrid work as both a potential resource and a stressor, depending on the balance of demands, support and infrastructure.

A quantitative research design was employed, involving 120 employees across multiple sectors with a focus on the technology industry where hybrid work practices are most advanced. Validated instruments were used to assess flexible working arrangements, digital infrastructure, work life balance, innovation and related organisational outcomes. A pilot test was conducted to refine the instrument and reliability was confirmed using Cronbach’s alpha. Group differences were analysed through one-way ANOVA and mediation effects were tested using SPSS Process macro.

Findings provide insight into the conditions under which hybrid work enhances satisfaction and productivity while also identifying risk such as technology induced stress and unclear work responsibilities. The research contributes to both theory and practice by offering evidence based recommendations for organisations designing or refining hybrid work models. It further identifies limitations and proposes directions for future research, positioning hybrid work as a critical field of study in the evolving future of work.

Item Type:	Thesis (Masters)
Supervisors:	Name Email MacDonald, Robert UNSPECIFIED
Subjects:	H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Hours of Labour > Flexible work arrangements H Social Sciences > HD Industries. Land use. Labor > Specific Industries > I.T. Industry H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions:	School of Business (- 2025) > Master of Business Administration
Depositing User:	Tamara Malone
Date Deposited:	08 Jan 2026 11:16
Last Modified:	08 Jan 2026 11:16
URI:	https://norma.ncirl.ie/id/eprint/9068

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