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Adasme Núñez, Tomás Andrés (2025) The Impact of Psychological Capital (PsyCap) on Job Performance in Hospitality Workers in Dublin, Ireland. Masters thesis, Dublin, National College of Ireland.
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Abstract
The primary aim of this dissertation is to explore the role of Psychological Capital (PsyCap), comprising hope, self-efficacy, resilience, and optimism, in influencing job performance within Dublin’s hospitality sector. Given the demanding and often unpredictable nature of the industry, particularly in the wake of the COVID 19 pandemic, this research focuses on how positive psychological traits support hospitality employees in navigating everyday workplace challenges. To examine this, a qualitative research design was adopted using semi structured interviews with staff working in a range of roles across hotels, restaurants, and other hospitality settings in Dublin.
The findings reveal that PsyCap plays a significant role in enhancing performance by helping employees recover from setbacks, maintain belief in their own capabilities, and remain motivated under pressure. Among the four PsyCap components, resilience and self-efficacy were especially prominent, enabling individuals to manage stress, adapt to changing demands, and sustain their performance. In addition, hope and optimism were consistently linked to higher motivation, future focused thinking, and a more positive outlook on work, even in high pressure situations.
Overall, this study demonstrates the practical value of PsyCap in the hospitality industry, not only as a personal psychological asset for employees but also as a strategic tool that managers and HR practitioners could develop to strengthen workplace wellbeing and improve overall performance. The insights generated here provide a foundation for further research and suggest that investing in PsyCap could be a meaningful step towards addressing long standing human resource challenges in hospitality settings.
| Item Type: | Thesis (Masters) |
|---|---|
| Supervisors: | Name Email -, - UNSPECIFIED |
| Subjects: | D History General and Old World > DA Great Britain > Ireland > Dublin H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management |
| Divisions: | School of Business (- 2025) > Master of Arts in Human Resource Management |
| Depositing User: | Ciara O'Brien |
| Date Deposited: | 01 Dec 2025 10:19 |
| Last Modified: | 01 Dec 2025 10:19 |
| URI: | https://norma.ncirl.ie/id/eprint/8997 |
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