Investigating the Impact of Human Resource Outsourcing on Employee Job Satisfaction, Employee Loyalty, and Employee Turnover Intention

Leleu, Gwen Marie (2024) Investigating the Impact of Human Resource Outsourcing on Employee Job Satisfaction, Employee Loyalty, and Employee Turnover Intention. Masters thesis, Dublin, National College of Ireland.

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Abstract

The model of the Human Resource (HR) department in organisations can be considered a crucial factor in determining the employee concepts of employee job satisfaction, employee loyalty and employee turnover intention. This study examines the impact of HR Outsourcing (HRO), the shared services model, and in-house HR on employee job satisfaction, employee loyalty and employee turnover intention on employees in Ireland. A quantitative approach was used for this study, with participants employed across various industries in Ireland. Questionnaires were employed to analyse the differences in the levels of employee job satisfaction, employee loyalty, and turnover intention, between groups of employees, based on the HR model used by their employers. The Kruskal-Wallis test was used for this purpose. No statistically significant differences were found in the levels of job satisfaction, employee loyalty and turnover intention amongst any group. These findings suggest that HRO does not impact the job satisfaction, employee loyalty and turnover intention of employees in Ireland.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Ramirez, Rachel UNSPECIFIED
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Employee Retention H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Outsourcing H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions:	School of Business > Master of Arts in Human Resource Management
Depositing User:	Ciara O'Brien
Date Deposited:	30 May 2025 10:42
Last Modified:	30 May 2025 10:42
URI:	https://norma.ncirl.ie/id/eprint/7703

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