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Dublin City Council: Public Service Motivation and its relationship with perceived social impact and task significance amongst employees

Leonard, Emma (2021) Dublin City Council: Public Service Motivation and its relationship with perceived social impact and task significance amongst employees. Masters thesis, Dublin, National College of Ireland.

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Abstract

Little research has been done on the area of Public Service Motivation (PSM) in the Irish public sector to date. This study was designed to measure the levels of PSM across the different departments of Dublin City Council and to test for any correlation with perceived social impact and task significance. Two hypotheses were tested by surveying 170 general administrative grade employees of varying seniority to measure their levels of PSM and perceived social impact/task significance, which were then analysed to determine the variances and relationships that exist. Levels of both measurements were found to vary between department and a statistically significant relationship between PSM and perceived social impact/task significance was found. The results of this study support the existing literature by indicating that the work context and the employees work related perceptions can influence the levels of PSM, which this researcher posits could be used as a resource by management. This paper introduces the Irish context into the discussion on PSM at a time when the public sector is undergoing increasing scrutiny and transformation, particularly in light of the on-going COVID-19 pandemic, and offers direction for future research in order to utilise PSM for the benefit of employees and organisations alike.

Item Type: Thesis (Masters)
Subjects: D History General and Old World > DA Great Britain > Ireland
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Motivation
J Political Science > JS Local government Municipal government > Public Sector
Divisions: School of Business > Master of Science in Management
Depositing User: Clara Chan
Date Deposited: 14 Feb 2022 15:52
Last Modified: 14 Feb 2022 15:52
URI: https://norma.ncirl.ie/id/eprint/5436

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