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Remote work and employee performance: examining problem-solving ability, quality of work, time management, and productivity in the fintech industry in Nigeria during Covid-19

Yusuf, Hauwa Patience (2021) Remote work and employee performance: examining problem-solving ability, quality of work, time management, and productivity in the fintech industry in Nigeria during Covid-19. Masters thesis, Dublin, National College of Ireland.

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Abstract

Remote work is a work arrangement in which individuals do not work within the traditional office environment; do not work in the employers’ premises, or do not have to get their work done by resorting to physical space frequently. Although not initiated by Covid-19, this work design was found very critical in many sectors during the height of the spread of the Covid-19 pandemic. Although many previous research works have investigated the relationship between remote work and employee performance, only few of these studies have focused on performance dimensions such as employee problem-solving ability, quality of work, time management ability and productivity, particularly in the FinTech industry in Nigeria. The ongoing debate on remote work vis-à-vis employee performance and these other gaps informed the current study. The study adopted the quantitative research method and deployed a cross-sectional survey using online Google Form questionnaire to collect data from 123 respondents selected through convenience sampling from three leading FinTech companies in Nigeria. The study finds that there is a significant and positive relationship between remote work and employees’ problem-solving ability, quality of work, time management ability and productivity. The study is one of the few research inquiries that have examined the perception of Nigerian employees regarding remote work vis-à-vis employee performance in the FinTech industry in the country. The study validates several bodies of research which positively view remote work vis-à-vis employee performance particularly in the FinTech industry in Nigeria. The findings from this research show that the adoption of remote work in the modern organization can be useful to women professionals who cannot commute to work every day owing to family obligations and physically challenged professionals. But more than that, remote work, as demonstrated in this study, could become an important work strategy to enhance employee performance in the post-Covid-19 era.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Remote Work; Employee Performance; Problem-Solving Ability; Quality of Work; Time Management; Productivity; Fintech Industry; Nigeria; Covid-19
Subjects: D History General and Old World > DT Africa
H Social Sciences > HG Finance
H Social Sciences > Economics > Microeconomics > Production (Economic theory) > Industrial productivity > Labor productivity
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 27 Jan 2022 15:25
Last Modified: 27 Jan 2022 15:25
URI: https://norma.ncirl.ie/id/eprint/5358

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