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Emotional Intelligence in Healthcare workers in care centres in Ireland

Tighe, Jessica (2015) Emotional Intelligence in Healthcare workers in care centres in Ireland. Masters thesis, Dublin, National College of Ireland.

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This research investigated the current levels of emotional intelligence among healthcare workers in care centres in the Dublin/Kildare region of Ireland. The research also examined the relationships between various individual variables with emotional intelligence (EI) and the importance of personal traits and emotional intelligence competencies with level of emotional intelligence. A survey was conducted in four care centres in the Dublin/Kildare region and a total of 158 responses were received. The responses were analysed and it was found that the level of emotional intelligence among care workers is good but there is a scope for further improvement in terms of awareness of team members’ or others’ emotions and management of others’ emotions. The participants gave a very high importance to EI competencies of motivation. There was medium correlation found between levels of emotional intelligence and age, gender and number of years of work experience. Females had an average EI score that was 12% higher than that of males. Older individuals scored much higher on the EI test than younger age groups. Increasing work experience also had an effect on emotional intelligence especially with respect to awareness of own emotions. An interesting correlation was found between the importance of EI competency of motivation and high EI scores of participants. Similarly, there was a strong correlation between the importance given to personal traits of enthusiasm and conscientiousness with the emotional intelligence of the participants. All participants identified training as playing an important part in helping them with their job performance and meeting the challenges of working in the care centre. Care, compassion and empathy were rated as very relevant for the training content of healthcare workers in care centres. Overall, the competency of motivation and the personal traits of enthusiasm and conscientiousness are very relevant for high emotional intelligence and should be considered as criteria for recruitment and selection of healthcare workers. The training of healthcare workers should encourage development of EI competencies and skills for better job performance of the employees in care centres.

Item Type: Thesis (Masters)
Subjects: B Philosophy. Psychology. Religion > Psychology > Emotional Intelligence
R Medicine > Healthcare Industry
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Motivation
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Caoimhe Ní Mhaicín
Date Deposited: 12 Oct 2015 09:33
Last Modified: 12 Oct 2015 09:34

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