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Puthenpurakkal Mahadevan, Aravind (2024) Examining Cultural Intelligence in India's Pharmaceutical Industry: A Global Perspective. Masters thesis, Dublin, National College of Ireland.
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Abstract
This study examined the importance of cultural intelligence among employees working in cross-cultural collaboration. The cultural intelligence was assessed from 120 employees working in Indian Pharmaceutical Companies. A survey design was used, and the data collected was analyzed using IBM SPSS software. A purposive sampling that comprises employees from Regulatory Affairs, Quality Department, Human Resources, Sales and Marketing, and Finance and Logistics was considered. Descriptive statistics of the participant and CQS question response, reliability testing (Cronbach’s alpha values), Exploratory Factor Analysis, Parallel Analysis, and Non-Parametric test (Mann-Whitney U test and Kruskal-Wallis Test were employed.
The survey reported a mean total cultural intelligence score of 5.11. A score above 4 is considered somewhat high cultural intelligence. Cronbach’s alpha value from the CQS survey was 0.947. Exploratory Factor Analysis was examined to examine whether the variables measured appropriately what they intended to measure. The suitability of data for Exploratory Factor Analysis was confirmed by Kaiser-MeyerOlkin value of .911 and Bartlett’s Test of Sphericity reaching statistical significance. The Cultural Intelligence Scale (CQS) was subjected to principal components analysis (PCA) using SPSS version 28. To confirm the number of factors for retention, a parallel analysis was conducted by running Syntax code in IBM SPSS software. Parallel analysis and scree plot revealed a factor solution. Confirmatory Factor Analysis and Discriminant validity were not performed due to the lack of access to this software and financial limitations.
Normality testing (5% trimmed mean, skewness and kurtosis values, Kolmogorov-Smirnov Values, Shapiro-Wilk Values, and Histogram) and Homogeneity testing indicated a trend toward non-parametric tests. Non-parametric testing using the Mann-Whitney U test and Kruskal-Wallis Test proved that no significant difference in total cultural intelligence scores across variables (gender, age, educational qualification, work experience, working departments, country of origin, and presence of diverse cultural management). The study recommended further expansion to the work engagement and performance satisfaction index to fully understand the behavioral and mental picture of the cultural intelligence study.
| Item Type: | Thesis (Masters) |
|---|---|
| Supervisors: | Name Email Ebenade, Kesiena UNSPECIFIED |
| Subjects: | R Medicine > RS Pharmacy and materia medica H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management |
| Divisions: | School of Business > Master of Science in International Business |
| Depositing User: | Ciara O'Brien |
| Date Deposited: | 11 Aug 2025 14:37 |
| Last Modified: | 11 Aug 2025 14:37 |
| URI: | https://norma.ncirl.ie/id/eprint/8488 |
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