How does diversity impact conflict between employees and relationships among employees

Akkurt, Nermin (2024) How does diversity impact conflict between employees and relationships among employees. Masters thesis, Dublin, National College of Ireland.

Preview

PDF (Master of Arts) Download (1MB) | Preview

Abstract

The increment diverse workforce of the contemporary business world has made diversity and conflict management essential components of organisations. The research was conducted to explore the role of conflict management and diversity in employee relations in the retail industry. Conflict management and managing employee relations are significant to understanding diversity management in organizations. The aim of this study is to gain an insight of how diversity impacts employee relations and conflict management among 20-40- year-old immigrant employees in Dublin retail industry.

Semi-structured interviews were employed in the qualitative approach to collect more in-depth perspective from participants’ individual experiences about diversity and conflict management. The participants are 9 immigrants, aged 20-40, who works in the Dublin retail industry. The theme in the coded documents has been developed by the application of interpretive phenomenological analysis. By giving labels or codes to real material extracted from transcripts of interviews, open coding facilitates the methodical classification and interpretation of qualitative data.

Along with the wide range of diverse workforce in Dublin retail industry, some participants shared positive experiences they came across in their workplace while others faced negative encounters and consequences.

The study findings deepen the comprehension of then complexity of the workplace diversity and conflict management in both academic and industrial areas. In addition, it underscores the challenges experienced by immigrant employees and offers ways to improve workplace inclusion and conflict resolution. The research analyses the core employee relations and conflict resolution that can take place with effective management of diversity in the workplace. The research is useful for organisations to analyse diversity, themes of diversity, management of employee relations with diversity, and the role of immigrant employees in diversity at the workplace.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Rossiter, Elaine UNSPECIFIED
Uncontrolled Keywords:	diversity; workplace diversity; conflict; conflict management; employee relations; immigrants; Dublin; workplaces
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Diversity D History General and Old World > DA Great Britain > Ireland > Dublin H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Retail Industry
Divisions:	School of Business > Master of Arts in Human Resource Management
Depositing User:	Ciara O'Brien
Date Deposited:	16 Jun 2025 08:46
Last Modified:	16 Jun 2025 08:46
URI:	https://norma.ncirl.ie/id/eprint/7846

Actions (login required)

View Item