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The Investigation of the Factors that Affect Job Satisfaction in the Vietnam IT Industry

Truong, Nhung Thi Tuyet (2023) The Investigation of the Factors that Affect Job Satisfaction in the Vietnam IT Industry. Masters thesis, Dublin, National College of Ireland.

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The IT industry thrives in Vietnam, resulting in a competitive labour market. Job satisfaction is crucial to retaining employees and creating a positive workplace environment in line with the digital economy's demands (Brikend, 2011). Conversely, negative sentiments among employees can lead to decreased job performance, absenteeism, and turnover, disrupting projects, creating pressure, requiring the search for replacements, and incurring costs for IT enterprises (Vijayan, 2018). This study aims to identify the factors influencing job satisfaction in Vietnam's IT industry. A questionnaire assessing job satisfaction levels was administered to 81 IT industry employees in Vietnam. The collected data were analysed using the Job Satisfaction Survey. The study employed primary quantitative research methods for data analysis. Significant factors impacting job satisfaction were identified based on the analysis and the correlation between dependent and independent variables. The data indicate that employees in the IT sector generally exhibit moderate satisfaction with their overall job and its various aspects. The study findings reveal a strong correlation between work, work environment, and company culture as independent variables and job satisfaction. Mainly, company culture was found to have a significant relationship with job satisfaction among IT industry employees in Vietnam. However, there were discrepancies in employee satisfaction across different aspects of their employment. Therefore, IT companies are recommended to improve remuneration schemes, provide better opportunities for growth and development through training programs, enhance managerial support, and foster a positive workplace culture that values diversity, inclusion, and corporate social responsibility. These measures will aid in employee retention, strengthen personnel attractiveness, and reduce costs associated with recruitment.

Item Type: Thesis (Masters)
Ramirez, Rachel
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > I.T. Industry
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Tamara Malone
Date Deposited: 09 Feb 2024 15:48
Last Modified: 09 Feb 2024 15:48

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