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An investigation of the experiences of culturally diverse employees in an Irish Civil Service organisation

Kenny, Fauve (2023) An investigation of the experiences of culturally diverse employees in an Irish Civil Service organisation. Masters thesis, Dublin, National College of Ireland.

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The purpose of this study is to examine cultural diversity within a Civil Service context, exploring the experiences of employees from diverse cultural backgrounds with diversity and inclusion (D&I). This will allow for a better understanding of whether central Civil Service policies and strategies on D&I are being effectively implemented at organisation level. The research was conducted in a Civil Service Department with over 600 employees based in Dublin. This organisation has recently progressed their D&I function through the establishment of a dedicated working group who organise events and initiatives to raise awareness of diversity in the organisation.

Through the review of relevant research, this study discovered that previous studies present diversity as both positive and negative for an organisation, and it is argued that diversity management is key in an organisation for the benefits of diversity to be seen. In the literature to date, quantitative research dominates but this study adopts a qualitative method through five semi-structured interviews to dig deeper into the experiences of the individual.

This study found that D&I initiatives are having a positive impact on culturally diverse employees, as they view diversity as beneficial and have responded well to inclusion initiatives. However, experiences of this within the wider Civil Service vary as some individuals discuss more negative experiences in other organisations. While the research indicates that central policies and strategies are being implemented successfully in this case, it is limited to the diversity group and organisation of this study alone. Further research is recommended on other diversity groups and organisations to gain a more thorough understanding of D&I across Civil Service organisations.

Item Type: Thesis (Masters)
Mothersill, David
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Industrial Sociology > Multiculturalism in the Workplace
J Political Science > JF Political institutions (General) > Public Administration
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Tamara Malone
Date Deposited: 17 Jan 2024 17:59
Last Modified: 17 Jan 2024 17:59

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