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Understanding disengagement. The employee's story.

Hayes, Martha (2011) Understanding disengagement. The employee's story. Undergraduate thesis, Dublin, National College of Ireland.

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This study explored the topic of disengagement by examining the experiences of a
group of ex-employees from a stockbroking firm.
The research question asked what is the role of hygiene and motivator factors, as
outlined in Herzberg’s Two-Factor Model of Motivation, in the disengagement process.
It also sought to ascertain whether employees seek psychological contracts that are
transactional or relational in nature or both, as a result of modern day expectations.
Research was conducted through interviews and analysis of personnel records and
archives for eight people who left the firm in the last three years.
The findings suggest that employees seek psychological contracts that are mainly
relational in nature. They also suggested that employees become disengaged when
particular hygiene and motivator factors fail, either independently, or more usually
when combined. The results also suggest that employees are motivated by certain
hygiene factors which Herzberg had previously stated could only prevent dissatisfaction
but which could not motivate.
This suggests that perhaps it is time to rethink Herzberg’s Two-Factor Model of
Motivation and consider if some factors which were previously categorised as
“Hygiene” should now be considered “Motivator”.

Item Type: Thesis (Undergraduate)
Subjects: B Philosophy. Psychology. Religion > Psychology
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
Divisions: School of Business > BA (Honours) in Human Resource Management
Depositing User: Timothy Lawless
Date Deposited: 04 Nov 2011 15:13
Last Modified: 27 Apr 2012 10:55

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