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Murphy, Declan (2022) How Leadership Behaviours Influence Organisational Culture Within a Change Environment: A Study of a Non-food Multi-channel Retail Operation in The Republic of Ireland. Masters thesis, Dublin, National College of Ireland.
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Abstract
Company Y is a multinational food retailer headquartered in the United Kingdom. In 2016 company Y acquired company X, a multi-channel non-food retailer. Company X has operations throughout the United Kingdom and the Republic of Ireland. Throughout the United Kingdom a rapid transformation was undertaken to integrate the non-food retail operations of company X into the food retail operations of company Y. The migration of company X stores to operate under the same roof as the food business of company Y, throughout the United Kingdom, was and continues to be successfully implemented creating cost efficiencies throughout the organisation. The integration of both businesses has and continues to lead to operational changes, redundancies, and new ways of working with technology at the forefront of organizational change.
The operations of company X in the Republic of Ireland has experienced a few store closures. The online channels continue to grow sales, while in-store sales continue to fall and resource allocations are subsequently negatively impacted. Colleague retention in the Republic of Ireland has lately come to the forefront of discussions as middle-management and employees are choosing to leave the business.
This study aims to understand the reasons behind colleague retention issues and understand what leadership components are important to retain colleagues into the future.
A qualitative research approach was taken, interviewing 8 existing store managers throughout the Republic of Ireland. The key themes were assessed, and recommendations, together with the required supports, were made following the finding of the importance of key elements of transformational leadership and their positive impact on retention levels.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | D History General and Old World > DA Great Britain > Ireland H Social Sciences > HM Sociology > Leadership H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Leadership H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Organisational Behaviour > Organisational Culture H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Retail Industry |
| Divisions: | School of Business > Master of Business Administration |
| Depositing User: | Clara Chan |
| Date Deposited: | 05 Oct 2022 16:46 |
| Last Modified: | 05 Oct 2022 16:46 |
| URI: | https://norma.ncirl.ie/id/eprint/5809 |
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