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Public Sector Employee Satisfaction during Covid 19: Working from home and the role of expectations

Tracey, Karen (2021) Public Sector Employee Satisfaction during Covid 19: Working from home and the role of expectations. Masters thesis, Dublin, National College of Ireland.

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This paper seeks to examine employee satisfaction and productivity and the effect the pandemic had on employees within the public sector within the context of a prior expectation. During the pandemic, employees all around the world have turned to remote working leading to effects on employee satisfaction and productivity. Significant benefits can be gained for both employees and employers, with employees working remotely being more motivated to be more productive, overall reducing the costs of absenteeism, lower productivity, and increasing job satisfaction.

This study was conducted using a self-administered questionnaire in which the researcher took a quantitative approach. The questionnaire was distributed using snowball and convenience sampling, obtaining 108 respondents from within the public sector. Respondents were between the ages of 20-60, from either Revenue, the Department of Social Protection, Education or Healthcare sectors.

Results from the study revealed some interesting findings, 1. that females possessed higher satisfaction rates at work than males in the public sector, despite existing literature stating males are more satisfied in their jobs than females. 2. Higher levels of satisfaction are seen in those who either have taken a hybrid approach to working or are willing to take a hybrid approach to working in the future. 3. The education department demonstrated the highest levels of satisfaction compared to the other 3 departments of Revenue, the Department of Social Protection and Healthcare. However, there was no significant differences between employee satisfaction and their working environments.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Employee Satisfaction; Employee Productivity; Remote Working; Public Sector; COVID-19
Subjects: H Social Sciences > Economics > Microeconomics > Production (Economic theory) > Industrial productivity > Labor productivity
J Political Science > JS Local government Municipal government > Public Sector
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 27 Jan 2022 13:39
Last Modified: 27 Jan 2022 13:39

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