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Does Emotional Intelligence influence Work Related Stress among Irish Civil Servants

Nerney, Eilish (2020) Does Emotional Intelligence influence Work Related Stress among Irish Civil Servants. Masters thesis, Dublin, National College of Ireland.

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The author’s objective was to establish if Emotional Intelligence (EI) influences work related stress among Irish Civil Servants. EI is the ability to perceive, understand and regulate one’s own feelings and emotions along with those of others essential for daily functioning. Work related stress is the perceived inability to cope due to an imbalance between demands and resources, leading to fatigue, irritability and poor communication which can challenge interpersonal and intrapersonal functioning. Stress management through EI helps workers reappraise workplace demands helping them cope. Schutte et al. (1998) Assessing Emotions Scale (AES) was employed to measure EI within the Irish Civil Service. A customised self-reported questionnaire obtained participants socio-demographic information pertaining to gender and age. An adapted Occupational stress Index (OSI) developed by Srivastava and Singh (1981) was used to measure perceived occupational stress levels among Irish Civil Servants, determining whether EI is a meditating factor of work related stress. It is suggested that occupational stress scores reflect levels of EI influenced by one’s ability to adapt and cope through the appraisal, regulation, management and utilisation of emotions rather than what a job entails. Contrary to empirical research the inferences drawn indicated that the null hypotheses were accepted. H01: Global EI does not correlate with perceived occupational stress among Irish Civil Servants. H02: Global EI does not predict perceived occupational stress when accounting for age and gender. Further exploration was done using the three components of occupational stress; role ambiguity, role overload and role conflict. Age was the only variable factor which significantly contributed to role ambiguity, rejecting H02. It is suggested that Human Resource Management evaluate the organisational role structure to mitigate any risk of occupational stress. Employees could develop self-focused EI as it is believed to have positive effects on psychological and physiological occupational well-being.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Dan English
Date Deposited: 02 Feb 2021 12:10
Last Modified: 02 Feb 2021 12:10

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