NORMA eResearch @NCI Library

Managers and organisation's culture: A qualitative study within a large Irish bank

Dazzi, Francesca (2019) Managers and organisation's culture: A qualitative study within a large Irish bank. Masters thesis, Dublin, National College of Ireland.

[thumbnail of Master of Arts]
PDF (Master of Arts)
Download (1MB) | Preview


The purpose of this study is to address the current lack of researches in the Irish banking sector on the theme of the organisation’s culture. When searching the topic in the literature, very few studies came up with a focus on Culture in the banking industry. The researcher chose to focus on exploring the Culture of an Irish Bank interviewing managers working in the head office and branches. This included understanding how managers act as a role model for their teams; assessing if there is any difference of perceptions and opinion between these two groups. Additionally, to critically understand how the Culture of this organisation can be improved.

The study consisted of semi-structured interviews with managers working in a head office and branches in the Leinster region. A qualitative approach was chosen to get an understanding of the participants' knowledge of the Culture of their organisation. Interviews were audio-recorded and transcribed in total confidentiality. The Cultural Web was the framework chosen to analyse the findings. The results have been presented in agglomerate, sometimes through direct quotations. The findings of this study, reflecting the experiences of the participants, cannot be generalised and are lacking validity and reliability.

Managers play a key role in the organisation, setting out an example for their team members and embedding the Culture pillars and values in their behaviours. As expected, there is a difference in the opinions of the managers, based not only on their worksite but also on the type of service they fulfil for the Bank. Suggestions were given by managers for continuous improvement of the organisation.

Additionally, this study aimed to add a contribution to researches claiming the presence of multiple cultures within the same organisation, and the role managers played by managers.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HG Finance > Financial Services
H Social Sciences > HM Sociology > Leadership
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Leadership
H Social Sciences > HM Sociology > Organisational Behaviour > Organisational Culture
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Caoimhe Ní Mhaicín
Date Deposited: 16 Oct 2019 13:32
Last Modified: 16 Oct 2019 13:32

Actions (login required)

View Item View Item