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Interrelation between Psychological Contract Breach and High Turnover: A case study from an HR Shared Service

Giuliano, Davide (2017) Interrelation between Psychological Contract Breach and High Turnover: A case study from an HR Shared Service. Masters thesis, Dublin, National College of Ireland.

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The Irish economy is characterised by an incredible dynamism and constant growth and the companies are currently struggling to operate on this unstable market. Consequently, organisations are constantly competing to get the brightest talent and keep the high-performing employees. Not all of them have the resources to challenge the market. Therefore, it becomes fundamental to fully enhance the potential of the organisations in order to compensate for the lack of economical capability. The competitive advantage can be reached through a deep understanding of their own labour force. Psychological Contract has been individuated as the key element to understand the workforce and consequently enhance employees’ engagement and retention. There is a gap in the literature about the Psychological Contract in the HR Shared Service context. The chosen methodology has been the Case Study in order to achieve the research objective and the sub-objectives. Data have been collected through ten interviews conducted between the employee and the management at various lengths of services in order to investigate different perceptions on Psychological Contract and mutual expectations. The research investigated the high turnover of the company in relation to the psychological contract. It has been found that the organisation is not completely aware about the PC and his function, but the interviews helped to explore the elements of the PC and identify possible breaches in it. Through the literature review, it has been possible to outlines feasible and practicable ways to reinforce the Psychological Contract and therefore, potentially reduce the turnover. A more effective HR Strategy can be implemented by working on the existent processes and tailoring them based on the employees’ characteristics.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HF Commerce > Industrial Psychology > The Psychological Contract
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Staff Turnover
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Caoimhe Ní Mhaicín
Date Deposited: 14 Nov 2017 14:40
Last Modified: 14 Nov 2017 14:40

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