Mentoring and employee commitment: an investigation into the levels of mentoring received and employee commitment within the inside sales function of a technology organisation

Baxter, Marilyn (2015) Mentoring and employee commitment: an investigation into the levels of mentoring received and employee commitment within the inside sales function of a technology organisation. Masters thesis, Dublin, National College of Ireland.

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Abstract

This dissertation provides insights into how mentoring is a critical tool used to facilitate development within an organisations learning culture. It explores two factors that of mentoring and employee commitment within the inside sales function of a technology organisation and seeks to observe whether these areas are related.

The purpose of this research is to review what exists academically with most acclaiming a relationship between the two factors and indeed espousing their organisational benefit. Within the context of mentoring itself two specific functions are of focus, career and psychosocial mentoring. Although published materials are plentiful concerning this area limited research exists specifically around inside sales within the technology sector. Hence an exploratory approach has been taken and with this in mind research conducted using a quantitative design by administering a questionnaire to measure the levels under review.

The findings suggest statistically speaking a positive but weak correlation between mentoring and employee commitment factors while a positive and very strong relationship exists between the two mentoring functions themselves. Six summary findings are also noted with a view to alleviate challenges through suggested recommendations. While five limitations have been called out to include control variables limitations, generalisability limitations, protégé only perspectives, the formal mentoring program delay and lastly moderators were excluded from the two functions correlation measurements. The practical implication shows improvements in the levels of mentoring received is something for company X to consider. As such this research has succeeded in offering a contribution to the opinions around mentoring and employee commitment arena.

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
Divisions:	School of Business > Master of Arts in Human Resource Management
Depositing User:	Caoimhe Ní Mhaicín
Date Deposited:	12 Oct 2015 14:49
Last Modified:	12 Oct 2015 14:49
URI:	https://norma.ncirl.ie/id/eprint/2066

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