An exploratory study in to the use of competencies in recruitment and selection within the Irish hospitality sector

Farrell, Cian (2014) An exploratory study in to the use of competencies in recruitment and selection within the Irish hospitality sector. Masters thesis, Dublin, National College of Ireland.

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Abstract

The overall purpose of this dissertation is to explore and have an in-depth analysis in to the use of competencies within the Irish hospitality sector, from a recruitment and selection viewpoint. It is fundamental that the correct and most efficient employees are employed in an organisation in ensuring and achieving a profitable business venture, organisational effectiveness and competitive advantage in the marketplace. Using competency or competency-based frameworks are the minimum standards set by an organisation for employees to attain in order to perform effectively within an organisation.

This research question aims to investigate whether organisations within the hospitality sector seek and require certain competencies or characteristics in new recruits, and if so, which are the most common. It also aims to determine any commonalities or differences across the sector as a whole and the benefits, if any, of using a competency-based approach when recruiting. The research uses a quantitative approach for data collection through the use of distributed surveys to numerous different companies in the Irish hospitality sector. When the data returned, Microsoft Excel was used to assess and analyse the findings. The survey was distributed to 30 HR managers across hotels, restaraunts, bars and general event management in Ireland, with 20 responses, meaning there was a 66.6% response rate.

The findings of the research found that the use of competencies, competency-based frameworks and a competency-based approach are still very much evident within the recruitment and selection practices of hospitality organisations in Ireland today. Some competencies are more commonly used when recruting and selecting, while others are not as frequently used. Employers find the use of competency-based frameworks very beneficial to their organisation.

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Recruitment
Divisions:	School of Business > Master of Arts in Human Resource Management
Depositing User:	Claire Wallnutt
Date Deposited:	14 Nov 2014 17:41
Last Modified:	14 Nov 2014 17:41
URI:	https://norma.ncirl.ie/id/eprint/1752

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