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Investigation into the Effects of Anxiety and Depression on Employee Performance in the Irish Hospitality Industry

Falendysz, Magdalena (2021) Investigation into the Effects of Anxiety and Depression on Employee Performance in the Irish Hospitality Industry. Masters thesis, Dublin, National College of Ireland.

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Abstract

The primary objective of this paper was to investigate the effects of anxiety and depression on employee performance, concentrating on the Irish hospitality industry. Further themes explored include frequency and severity of anxiety and depression, accessibility and efficacy of support from employers, and options available to improve support for employees with mental illness. While a significant volume of existing research examines these areas of interest, the literature lacks studies which link these variables together and focus specifically on the Irish hospitality industry.

A quantitative, deductive research approach was utilised, collecting primary data through an online questionnaire with a sample size of 121 participants. Instruments used for analysis were the DASS, IWPQ, and PSC-12 scales. Statistical analysis of the results was performed, using various tests for correlation and regression. The main findings from the study sample included: anxiety and depression were of high incidence in general, with female participants more frequently and more severely affected; increased employee performance correlated with positive perception of managerial support; and increased working hours and depression correlated with negative perception of managerial support. No statistically significant relationship was found between anxiety, depression, and employee performance, although this may be explained by study limitations.

Based on our findings, the general recommendations are for employers to recognise the importance of employee mental health and take action to support it. Raising awareness and implementing measures such as Employee Assistance Programmes are effective and affordable ways of supporting employee mental health, which benefit an organisation as a whole.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Employee Performance; Anxiety; Depression; Support
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry
D History General and Old World > DA Great Britain > Ireland
R Medicine > RA Public aspects of medicine > RA790 Mental Health
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 21 Jan 2022 14:35
Last Modified: 21 Jan 2022 14:35
URI: http://norma.ncirl.ie/id/eprint/5309

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