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‘One size fits all’: The impact of a standardised recruitment processon employee engagement in the Public Sector

Brennan, Jackie (2020) ‘One size fits all’: The impact of a standardised recruitment processon employee engagement in the Public Sector. Masters thesis, Dublin, National College of Ireland.

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Abstract

Purpose: The use of online recruitment systems has become common practice in recent years. Technology is changing how businesses work worldwide and HR departments are embracing new technologies as an aid in all areas of the recruitment and selection process. There has been little academic research into how the use of these systems impact on employee engagement, most notably in the area of promotion and the consequences as a result. The purpose of this study was to examine an online recruitment system and to explore the impact of the process on employee engagement regardless of whether employees were successful or unsuccessful in promotion applications. The study focuses on recruitment in the Civil Service and specifically on the PAS system, an online system used in interdepartmental campaigns for positions that represent promotion opportunities
Design/Methodology/Approach: The study was completed using a qualitative approach. A sample of nine civil servants of various grades across a number of departments were interviewed in relation to the process for applying for promotional opportunities.
Findings: Results indicate that while in a small number of cases there can be a temporary impact on employee engagement, overall, there is no impact as a result of being either successful or unsuccessful in achieving promotion.
Originality/Value: Previous literature has examined the impact of promotion systems in the private sector. Private sector promotions are generally small-scale, with only one or a limited number of promotional opportunities available during a recruitment campaign. This study examines a public sector organisation where recruitment campaigns for promotional opportunities can offer large numbers of positions in the one campaign.
Keywords: recruitment systems, employee engagement, applicant perceptions, fairness

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Recruitment
Divisions: School of Business > Master of Science in Management
Depositing User: Mr Kevin Loughran
Date Deposited: 28 May 2021 14:47
Last Modified: 28 May 2021 14:47
URI: http://norma.ncirl.ie/id/eprint/4887

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