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Determination of the factors that influence the motivation of employees in Ireland’s hotel industry with a focus on luxury hotels in County Kilkenny

Nwabueze, Ikedi Celestine (2020) Determination of the factors that influence the motivation of employees in Ireland’s hotel industry with a focus on luxury hotels in County Kilkenny. Masters thesis, Dublin, National College of Ireland.

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Abstract

The aim of this research is to determine the factors that influence the motivation of employees in the Irish hotel industry with focus on luxury hotels (4-star and 5-star) in County Kilkenny. The research followed a quantitative (descriptive) method. A total of 168 hotel employees completed the online questionnaire used to collect data for the study. The data obtained was analysed using the statistical package for social science version 23 software. Factor analysis was employed to satisfy the research objectives. The study showed that four motivational dimensions of “responsibility and being appreciated”, “immaterial incentives”, “social opportunities” and “teamwork” have a significant influence (p<.05) on employee motivation with “responsibility and being appreciated” emerging as the motivational dimension that has the highest influence on employee motivation while “teamwork” has the least influence. The study also revealed that company policy, employee empowerment, job training, job security, pay (monetary incentives) and opportunities for career development are further factors that influence employee motivation in Irish hotel industry. Finally, the research revealed that “teamwork” is the motivational dimension that influence female employees the most while “social opportunities” influence male employee the most.

In order to motivate employees, their needs should be evaluated regularly by hotel managers with respect to what motivate them because these needs vary by person, job or individual situation. Employees that are motivated put in their best at work to achieve organizational goals and objectives (Daft & Marcic, 2014). The findings from this study can be incorporated by hotel managers and management teams into the day to day operation of the hotel.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HB Economic Theory > Entrepreneurship
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Motivation
Divisions: School of Business > Master of Science in Entrepreneurship
Depositing User: Dan English
Date Deposited: 17 Feb 2021 16:22
Last Modified: 17 Feb 2021 16:22
URI: http://norma.ncirl.ie/id/eprint/4782

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