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Investigating the impact of learning and development on employee engagement: A study within the banking sector

Ozoemenam, Uchenna Chinelo (2020) Investigating the impact of learning and development on employee engagement: A study within the banking sector. Masters thesis, Dublin, National College of Ireland.

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Abstract

This research focuses on investigating the impact learning and development has on employee engagement. The research used a company in the banking sector as case study. This research focused on finding results to 3 main objective questions: (a) to discuss the nature of a properly defined learning and development practice as well as identify some existing methods of learning and development practices that exist in organizations. (b) to ascertain if there is a correlation, and what correlation there is between learning and development practices and enhanced level of employee engagement; and (c) to observe and analyze if there are other contributing influences on employee engagement, and if so, how they impact employee engagement.

In an attempt to respond to these objectives questions, a review of literature was carried out to review existing literatures to consider any findings of previous researchers. The review showed that most researchers agree that Learning and Development have a positive impact on Employee Engagement. However, this assertion comes with various opinions attached. For example, some consider Learning and Development as the most important Employee engagement factor, while some others simply agree that Learning and Development contributes to Employee Engagement without enquiries into its level of impact. A research methodology was also fully discussed in this research work, to show and explain the method that was used to carry out a survey. The analysis of the results obtained from the survey was also considered, after which the results, recommendations and conclusions were analyzed, in line with the findings of the research.

The research found that Learning and Development positively impacts Employee Engagement, however Learning and Development is not the most important engagement factor for employees, although it contributes significantly to engagement of employees. Instead, employees are more motivated by some other factors such as management, remuneration, interaction with colleagues, to mention but a few.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Training and Development
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Dan English
Date Deposited: 02 Feb 2021 13:48
Last Modified: 02 Feb 2021 13:48
URI: http://norma.ncirl.ie/id/eprint/4627

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