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Should organisations recruit employees with higher emotional intelligence as these employees are more likely to be engaged and perform for the organisation?

Canavan, Nessa (2019) Should organisations recruit employees with higher emotional intelligence as these employees are more likely to be engaged and perform for the organisation? Masters thesis, Dublin, National College of Ireland.

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Abstract

This is a research thesis into the relationship between emotional intelligence and engagement within the workplace. Literature review has found a relationship between the two concepts, particularly self-awareness, empathy and emotional regulation constructs of emotional intelligence. Employment that requires emotional skill higher emotional intelligence was reported, particularly in the health and educational industries.

Surveys were administered and completed by 104 employees in a non-profit organisation on emotional intelligence and employee engagement. Results from the study showed a positive relationship between higher emotional intelligence and engagement and more significantly a predictor of performance. The results also concurred with previous studies that specific constructs within EI according to the Goleman’s model scored higher as a predictor. Specifically managing others emotions and use of emotions compared to perception of emotions and managing ones emotions.

Recommending that recruiters should employ those with higher emotional intelligence, they are more likely engaged and will perform in the workplace. A gap in research was identified regarding motivation as a factor that may increase turnover intention, if employees with higher emotional intelligence are not motivated in the work place through challenges and opportunities to grow.

Item Type: Thesis (Masters)
Subjects: B Philosophy. Psychology. Religion > Psychology > Emotional Intelligence
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
Divisions: School of Business > Master of Science in Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 22 Oct 2019 16:25
Last Modified: 22 Oct 2019 16:25
URI: http://norma.ncirl.ie/id/eprint/4012

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