Emotional Intelligence in Pandemic Times: An Investigation of the Effects in Different Age Groups of Home Care Workers in Dublin

Oliveira, Cintia Regina da Mota (2021) Emotional Intelligence in Pandemic Times: An Investigation of the Effects in Different Age Groups of Home Care Workers in Dublin. Masters thesis, Dublin, National College of Ireland.

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Abstract

The theme of emotional intelligence has been much discussed and was intensified from the 90s onwards with the release of books written by one of the greatest researchers on the subject, Daniel Goleman. Since then, the subject has been extensively addressed and the academic literature is vast. With the great interest in the subject, different conceptions and criticisms also emerged, but for the present study, the concepts elaborated by Goleman and Salovey & Mayer were chosen for their relevance and because these researchers are pioneers in the subject.

Through the quantitative research method, it was possible to observe at what levels and how the emotional intelligence of home care workers working in Dublin has been affected by the effects of the pandemic. The age group was chosen as a variable since other studies indicate that age is the factor that most contributes to increase IE levels. However, it would be interesting to assess whether this same dynamic will remain the same in a pandemic scenario and observe how age responds to this new reality. To test this theory a total of 79 participants responded to a questionnaire that addressed the five components of EI: Self-awareness; Emotions Management; Motivation; Empathy and Relationship Management.

was found that in times of pandemic, age does not exert great influence on the levels of EI because the three age groups (18-25; 26-50 and above 50) presented a certain balance. However, it can be observed through the data analysis, that the component that refers to self-regulation had a low mean score, which indicates that these professionals have faced difficulties in controlling their own emotions.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Emotional Intelligence; Covid-19 pandemic; Home Carer Workers; Age Group
Subjects:	B Philosophy. Psychology. Religion > Psychology > Emotional Intelligence R Medicine > Healthcare Industry
Divisions:	School of Business > Master of Arts in Human Resource Management
Depositing User:	Clara Chan
Date Deposited:	27 Jan 2022 11:07
Last Modified:	27 Jan 2022 11:07
URI:	https://norma.ncirl.ie/id/eprint/5342

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