Role of Human Resources in Performance Management of Employees in Retail Industry

Machado, Sinera Richard (2024) Role of Human Resources in Performance Management of Employees in Retail Industry. Masters thesis, Dublin, National College of Ireland.

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Abstract

The introduction chapter that is the first step in this study have highlighted the importance of the research objective and the research question by affirming that there are different strategies which are being adopted for the performance management in the retail sector. Moreover, the first chapter has also provided the background on the aspects of the different etr strategies that are adopted by the in the organization’s facility for the aspects of better performance among the employees.

Chapter 2 highlights the contribution of the HR strategies which become advantageous for increasing the performance of the employees in the sector of retail. Business intelligence, mobile apps, and LMS are the technologies and tools which have been utilized for managing the performance of the employees inside the retail. Most importantly, there is a strong relationship between the engagement of the employees with performance management in the retail landscape.

The research findings are based on the interviews of 4 HR managers from different retail managers. From the overall analysis, it can be observed that organisations generally follow approaches such as goal setting, monitoring and feedback systems, and to meet the organisational objectives they follow SMART goals. They also employ HR strategies for enhancing employee performance and increase employee engagement.

In conclusion, it can be said that performance management is a combination of different factors such as goals, feedback opportunities and HR resources and most importantly, the way they align with the objectives of the company. For improving the process some recommendations are made such as the use of a performance management system, and focusing on technology for performance management.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Hurley, David UNSPECIFIED
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Retail Industry
Divisions:	School of Business > Master of Arts in Human Resource Management
Depositing User:	Ciara O'Brien
Date Deposited:	30 May 2025 10:49
Last Modified:	30 May 2025 10:49
URI:	https://norma.ncirl.ie/id/eprint/7704

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