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Approaching Mental Health and Wellbeing in the Workplace: A Qualitative Exploration from the Perspectives of Line Managers

Shannon, Aoife (2020) Approaching Mental Health and Wellbeing in the Workplace: A Qualitative Exploration from the Perspectives of Line Managers. Masters thesis, Dublin, National College of Ireland.

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Summary: This Dissertation is based in the broad research area of “Workplace wellbeing” in Human Resource Management (HRM), with a focus on employee Mental health. Management in a private technological organisation in Dublin, which will remain anonymous, expressed a desire to the author to understand more about its approach to employee mental health and wellbeing (MH&WB) in its’ customer service department. The author of this dissertation will refer to themselves as the ‘author’ throughout.
Literature findings show that poor employee mental health has a detrimental effect on both the affected individuals and on business performance, making it an issue that is rising in prevalence for organisations globally. Line management (LM) approach to employee MH&WB has been identified as one of the most important elements of success in organisations in relation to the success of wellbeing strategies.
Objectives: The author aims to understand line managers (LMs) perceptions on how positive MH&WB is being cultivated in the organisation. This includes exploring the initiatives and measures in place and their effectiveness, considering what provisions been made for LMs in handling MH&WB in the workplace and identifying what can be improved.
Methods: After reviewing the relevant literature, the author identifies three main research questions and adopts a qualitative research approach of semi-structured interviews which are analysed through the process of thematic analysis thereafter. The author draws conclusions and provides recommendations for improvement, concurrently contributing to existing literature in the area.
Findings: Research findings identify that the organisation is ahead of the curve in relation to its MH&WB strategy with some excellent initiatives and a great culture in existence, however there are some evident shortcomings regarding sustainability of the approach and in its provision of support of LMs in handling workplace MH&WB issues.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work
R Medicine > RA Public aspects of medicine > RA790 Mental Health
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Mr Kevin Loughran
Date Deposited: 25 May 2021 12:10
Last Modified: 25 May 2021 12:10

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