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What Workplace Influences Predict the Levels of Stress, Anxiety and/or Depression Amongst Casual and Managerial Workers in the Retail Sector? A Quantitative Investigation into the workplace-related influences that contribute to poor mental health outcomes amongst managerial and Non-Managerial Workers in Ireland

Tracey, Amy Mary (2021) What Workplace Influences Predict the Levels of Stress, Anxiety and/or Depression Amongst Casual and Managerial Workers in the Retail Sector? A Quantitative Investigation into the workplace-related influences that contribute to poor mental health outcomes amongst managerial and Non-Managerial Workers in Ireland. Masters thesis, Dublin, National College of Ireland.

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Abstract

The nature of retail work involves employees having high expectations placed upon them in terms of always looking happy, carrying out demanding physical work and most importantly, delivering a high level of service and performance (all expected simultaneously at times). Although these tasks are expected in this type of job there are elements of them that could still be improved. Employees in the retail sector who are expected to deliver all of these tasks whilst experiencing low pay, little control over their hours or work schedule, bad communication and relationships, fast paced work and little rewards or promotion to reflect their work along with other factors may contribute to mental health outcomes amongst workers in this particular sector. This can also negatively impact their well-being, especially for students and single parents working in this industry while also living in an economy facing a housing crisis and experiencing a pandemic in Ireland.

This research examines to what degree these factors affect job satisfaction and how it may be able to lead to better mental health. This research also examines how these factors affect mental well-being and its impact on performance and motivation in retail employees. Similar concepts currently have a low level of studies and research that highlight the issues that retail workers face. This calls for more research around this issue, particularly in Ireland. This study will also examine where retail companies need to make improvements from within the company in order to tackle these issues. However, the issues present do not solely rely on a company's intervention. Other external factors and government policy regarding housing prices, inflation, and much more also play a huge part in retail worker mental health and well-being.

Item Type: Thesis (Masters)
Subjects: D History General and Old World > DA Great Britain > Ireland
R Medicine > RA Public aspects of medicine > RA790 Mental Health
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Retail Industry
H Social Sciences > HF Commerce > Industrial Psychology > Workplace Stress
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 27 Jan 2022 13:30
Last Modified: 27 Jan 2022 13:30
URI: http://norma.ncirl.ie/id/eprint/5354

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