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Impact of training on staff performance in Nigerian Banking Sector

Saula, Alimot Omobolanle (2021) Impact of training on staff performance in Nigerian Banking Sector. Masters thesis, Dublin, National College of Ireland.

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Abstract

The research aimed to study the impact of training on staff performance in banks of Nigeria, Lagos. To achieve this goal, the following objectives were articulated: study different methods of training used, identify the most effective staff training method that enhances staff performance, investigate the impact of training on staff performance and finally, to determine the factors militating against effective training in the Nigerian banks.

This study pursued a quantitative research method and a descriptive survey research design. All of the major banks in Lagos metropolis were targeted in this study, but only eight (8) banks (First, Green Merchant, GT, Heritage, Polaris, UBA, Wema and Zenith Bank) participated. The data were random sampled and used to select the 100 banks staff invited who were invited to take an online survey (Google form), but only 46 respondents completed the survey.

The data received from the respondents was analysed using the SPSS software and the study accounted for 46% response rate. Statistical analysis has revealed that the common training methods in these banks is Professional Training Centres. The most effective training method is said to be Professional Training Centres. Also, training has been found to positively influence staff performance, and the factors that militate against effective training in these banks were identified as lack of staff motivation, wrong choice and design of training method, poor attitudes of managers and employees, and lack of training experts.

Descriptive statistical analysis such as Correlation was performed to test the hypotheses and it was established that the objectives were met. The study rejected the null hypothesis, but accepted the alternate hypothesis. On this basis, the study concludes that training has a positive impact on staff performance.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Training, Staff; Performance; Job Satisfaction; Nigerian Banks; On-the-Job and Off-the-job training
Subjects: D History General and Old World > DT Africa
H Social Sciences > HG Finance > Banking
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Training and Development
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 27 Jan 2022 13:08
Last Modified: 27 Jan 2022 13:08
URI: http://norma.ncirl.ie/id/eprint/5351

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