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Performance Management Process and how it affects Employee Engagement in the foodservice sector in Dublin, Ireland

Elumeze, Michael (2020) Performance Management Process and how it affects Employee Engagement in the foodservice sector in Dublin, Ireland. Masters thesis, Dublin, National College of Ireland.

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Abstract

The aim of this study was to evaluate the performance management process and how it affects staff engagement in the foodservice sector in Dublin, Ireland. The study specifically; identified the standard performance management systems in the food services sector in Dublin and evaluated the impact of performance management systems on employee engagement. The research was carried out using a quantitative approach, and the sample for the study was selected using non-probability sampling. Data was collected with the help of a structured questionnaire which was transformed into an online survey and sent to 60 randomly selected participants out of which 52 responded accurately to the survey. The data collected were analysed using descriptive statistics of frequency, mean and standard deviations which were presented on charts and tables while the hypothesis was tested using Pearson moment correlation. The result also showed that some firms in Dublin food services sector adopt a good performance management approach. The result further showed that the performance management systems put in place in this organizations had affected employee concern for company goals positively, greatly improved cooperation and communication among employees and between employee and management and has improved employees’ performance and attitude. The study further recommended that a fair and just rewards system should be put in place that rewards and recognizes employees who have gone above and beyond and excelled at their job, as an engaged workforce has numerous benefits to the organization and the business as a whole by increasing customer loyalty, reducing turnover, increasing creativity and innovation and productivity.

Keyword: employee engagement, performance management, foodservice sector.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
Divisions: School of Business > Master of Science in Management
Depositing User: Dan English
Date Deposited: 04 Feb 2021 13:08
Last Modified: 04 Feb 2021 13:08
URI: http://norma.ncirl.ie/id/eprint/4659

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