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Exploring Training and Development as a Motivational Tool for Sustaining Employee Retention within the Irish Retail Industry

Chris-Madu, Amarachi (2020) Exploring Training and Development as a Motivational Tool for Sustaining Employee Retention within the Irish Retail Industry. Masters thesis, Dublin, National College of Ireland.

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Abstract

This study is based on the investigation of training and development as a motivational tool for sustaining employee retention within the Irish retail industry. In a bid to answer the issues of this study, a descriptive survey research design is being utilized. The sample for this investigation cuts across randomly selected 399 employees in the retail industry in Dublin. Due to the restriction of movement, the study adopted an electronic based questionnaire in the course of data gathering, out of which 134 workers participated in the survey. Retrieved data was coded using statistical software, and analyzed using descriptive statistics, Frequency-based chart, correlation, and multiple regressions. The outcome of the data analysis indicated that both onthe-job training, off-the-job training, and coaching does not have a relationship with employees’ retention. However, employees consider other factors such as (timely & increased pay; financial incentives & employees’ benefits; promotion; reward system; free healthcare; performance appraisal; opportunity for growth; flexible work-arrangement; staff welfare support, work-life balance policy; conducive working environment; superior and subordinate relation; as well as employees’ autonomy and less supervision) to motivate their decision to continue working for their current organization. The study concluded that both on-the-job training, off-the job training, and coaching does not motivate employees’ retention within the retail industry in Dublin. Therefore, this study recommended among others that investing in employees’ training and development without a good compensation package is not effective enough in attaining higher retention. For this reason, the retail industry should have a detailed understanding of what motivates its workforce by redesigning a structured learning scheme, as well as integrating a good rewards system, increased salary, and most importantly employees’ health care support.

Keywords: Employees’ Retention, On-the-job Training, Off-the-job Training, Training and Development.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Employee Retention
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Training and Development
Divisions: School of Business > Master of Science in Management
Depositing User: Dan English
Date Deposited: 04 Feb 2021 11:54
Last Modified: 04 Feb 2021 11:54
URI: http://norma.ncirl.ie/id/eprint/4652

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