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Measuring the Relationship between External Executive Coaching and Employee Performance: A study with Executive Coaches, Senior Managers and HR Professionals in the Irish Financial Services Sector

O'Connell, Jerry (2019) Measuring the Relationship between External Executive Coaching and Employee Performance: A study with Executive Coaches, Senior Managers and HR Professionals in the Irish Financial Services Sector. Masters thesis, Dublin, National College of Ireland.

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Abstract

Research undertaken in this dissertation sets out to investigate specific factors of contention with the external executive coaching (from now on known as executive coaching/coaches) world as well as those that most influence employee performance. External executive coaching can be a significant and strategic component of a Human Resources (HR) strategy and to individual success, but there seems to be a significant lack of research in the area of measuring such success. Improving organisational leadership is becoming increasingly important with companies competing to recruit and retain the best talent due to growing competition particularly in a post global economic recession when this study has taken place.

The research is based on discussions and liaison with a team of external executive coaches, employees who recently have had executive coaching and HR professionals who engage and employ executive coaches for specific requirements. All stakeholders have identified measuring the impact of executive coaching on employee performance as a key metric for this research.

This research focuses on four elements of executive coaching:
(1) Performance management
(2) Leadership development
(3) Change management
(4) Organisational wellbeing

Through adopting in-depth qualitative research methods, including focus groups and individual interviews, the research sought to assess the specific factors that contribute to the effectiveness of executive coaching and to assess the extents it impacts on employee performance.

The findings are aligned to fundamental concepts and theories reviewed in the literature and cross checked against other sources of data. When the research surrounding the executive coaching is correlated to the research findings, it emerged that employees were more effective, motivated and engaged as a direct result of having had executive coaching.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Coaching
H Social Sciences > HG Finance > Financial Services
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
Divisions: School of Business > Master of Business Administration
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 17 Oct 2019 10:39
Last Modified: 17 Oct 2019 10:39
URI: http://norma.ncirl.ie/id/eprint/3955

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