Evaluating Emotional Support from AI Chatbots: Trust, Effectiveness, and Ethical Implications

Aung, April Phyo (2025) Evaluating Emotional Support from AI Chatbots: Trust, Effectiveness, and Ethical Implications. Masters thesis, Dublin, National College of Ireland.

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Abstract

To quantitatively assess and compare the response quality of ChatGPT, Gemini, and Claude for the answering of mental-health-related queries using standard NLP evaluation metrics.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Simiscuka, Anderson UNSPECIFIED
Subjects:	Q Science > QH Natural history > QH301 Biology > Methods of research. Technique. Experimental biology > Data processing. Bioinformatics > Artificial intelligence Q Science > Q Science (General) > Self-organizing systems. Conscious automata > Artificial intelligence P Language and Literature > P Philology. Linguistics > Computational linguistics. Natural language processing R Medicine > RA Public aspects of medicine > RA790 Mental Health
Divisions:	School of Computing > Master of Science in Artificial Intelligence
Depositing User:	Ciara O'Brien
Date Deposited:	02 Sep 2026 08:39
Last Modified:	02 Sep 2026 08:39
URI:	https://norma.ncirl.ie/id/eprint/9750

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