An Analysis of User-Level Barriers to Mobile Wallet Adoption for Financial Inclusion

Adongo, Dominic (2025) An Analysis of User-Level Barriers to Mobile Wallet Adoption for Financial Inclusion. Masters thesis, Dublin, National College of Ireland.

Preview	PDF (Master of Science) Download (685kB) | Preview
Preview	PDF (Configuration Manual) Download (426kB) | Preview

Abstract

This research project investigates the user-level barriers to mobile wallet adoption and their implications for financial inclusion. It focuses on developed and emerging markets where traditional banking infrastructure is limited. It examines key behavioural, perceptual, and infrastructural challenges that hinder the widespread use of mobile wallets. A quantitative research methodology was used to analyse primary survey data from 70 respondents across 11 countries, including Ireland, the United Kingdom, China, Ghana, India, Nigeria, Colombia, Russia, El Salvador, Mexico, and Zambia. The study combined statistical methods with machine learning techniques to support both analysis and prediction. The findings present an understanding of mobile wallet adoption, highlighting that trust, knowledge, perceived benefits, and user confidence are key drivers. Demographic factors, such as the country of residence, were found to have a moderate influence on adoption. The study’s conclusions present practical recommendations that could guide efforts to enhance financial inclusion by addressing barriers to mobile wallet usage.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Cosgrave, Noel UNSPECIFIED
Subjects:	H Social Sciences > HG Finance H Social Sciences > HG Finance > Fintech T Technology > T Technology (General) > Information Technology > Fintech Q Science > Q Science (General) > Self-organizing systems. Conscious automata > Machine learning
Divisions:	School of Computing > Master of Science in FinTech
Depositing User:	Ciara O'Brien
Date Deposited:	24 Jun 2026 10:17
Last Modified:	24 Jun 2026 10:17
URI:	https://norma.ncirl.ie/id/eprint/9389

Actions (login required)

View Item