Fintech Usage: What have financial professionals in Ireland been up to in relation to Fintech?

McDonnell, Chloe Amy (2024) Fintech Usage: What have financial professionals in Ireland been up to in relation to Fintech? Masters thesis, Dublin, National College of Ireland.

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Abstract

Whether it is paying bills, transferring money to family and friends, purchasing a coffee, applying for a mortgage or seeking a loan, fintech has become a vital tool to do so. Fintech has not only revolutionized payment systems, but it has also disrupted traditional business models and created advanced opportunities for businesses and individuals alike. This research aims to investigate how this digital disruption has impacted Fintech usage by professionals working within the finance sector of Ireland, in both their professional and personal lives. Furthermore, the study also explores the reason for the rising increase in digital banking services in comparison to traditional banking services. Semi-structured interviews were carried out with participants of the study. A qualitative methodology was used, six interviews were completed and information retrieved from the interviews was analysed using a Thematic Analysis approach. The research demonstrated that Fintech has transformed business operations and activities within their businesses. It has improved operational efficiency and enhanced the services offered by financial companies operating within the financial sector of Ireland. Regarding the personal usage of Fintech by the financial professionals, it was found that fintech has been heavily adopted by this sample population, and has transformed their everyday financial lives, making transactions, transfers and payments much more efficient and cost effective. This study also discovered that financial professionals would prefer to use digital banking services rather than traditional banking services. The study suggests that traditional banks should adapt and improve their online services if they wish to survive in the financial markets. Traditional services can be modified and enhanced through the use of the latest technology to improve the efficiency and lower the costs of their service provided. The research adds to the existing body of knowledge already available by providing knowledge on how financials professionals are using fintech within the financial services sector, as well as in their personal financial lives.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Ruf, Ruben UNSPECIFIED
Subjects:	H Social Sciences > HG Finance H Social Sciences > HG Finance > Financial Services H Social Sciences > HG Finance > Fintech T Technology > T Technology (General) > Information Technology > Fintech J Political Science > JN Political institutions (Europe) > Ireland
Divisions:	School of Business > Master of Science in International Business
Depositing User:	Ciara O'Brien
Date Deposited:	11 Aug 2025 11:49
Last Modified:	11 Aug 2025 11:49
URI:	https://norma.ncirl.ie/id/eprint/8484

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