The Effects of Mobile Payments on Financial Inclusion in Nairobi Metropolitan Region

Oluoch, Juliet Agutu (2024) The Effects of Mobile Payments on Financial Inclusion in Nairobi Metropolitan Region. Masters thesis, Dublin, National College of Ireland.

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Abstract

This study sought to examine the effect of mobile payment adoption on financial inclusion among Boda Boda riders in the Nairobi Metropolitan Region. Cross-sectional survey was used to collect data from randomly selected participants(n =77) from the study site. Statistical Package for Social Science (SPSS.v28) was used to conduct the analysis such as descriptive, Pearson’s correlation analysis and binary logistic regression analysis. Descriptive analysis was used to model the level of financial inclusion, while correlation and logistic model were used to examine the association between adoption of mobile payment applications and financial inclusion, including moderating variables in stepwise manner. Results show a statistically significant positive association between mobile payment adoption and financial inclusion (r = 0.33, p < 0.001). Convenience of mobile payment, trust in mobile apps, cost of service and financial literacy shows moderate association to both adoption of mobile payment as well as financial inclusion. Results show that trust in mobile payments application is the most significant variables between adoption and financial inclusion, overshadowing convenience which has traditionally been considered as a critical factor. The study concluded that while adoption of mobile payment has a direct positive effect on financial inclusion, trust in the new technology is emerging as a key consideration among users. Trust in technology manifests through concerns such as data security as safety of money. The study recommends that to foster financial inclusion through digital solutions should take user’s security concerns more seriously

Item Type:	Thesis (Masters)
Supervisors:	Name Email Del Rosal, Victor UNSPECIFIED
Uncontrolled Keywords:	Financial inclusion; Adoption of mobile payment; Trust in technology
Subjects:	H Social Sciences > HG Finance > Banking > E-banking H Social Sciences > HG Finance > Financial Services H Social Sciences > HG Finance > Fintech T Technology > T Technology (General) > Information Technology > Fintech
Divisions:	School of Computing > Master of Science in FinTech
Depositing User:	Ciara O'Brien
Date Deposited:	05 Aug 2025 11:19
Last Modified:	05 Aug 2025 11:19
URI:	https://norma.ncirl.ie/id/eprint/8431

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