HR Analytics and Frontline Leadership Decision-Making: An Investigation into the Role HR Analytics May Have in Enhancing the Human Capability of a Social Care NGO

Brannelly, Liam (2024) HR Analytics and Frontline Leadership Decision-Making: An Investigation into the Role HR Analytics May Have in Enhancing the Human Capability of a Social Care NGO. Masters thesis, Dublin, National College of Ireland.

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Abstract

Given the recent growth in HR analytics a lot of scholars are of the stance that HR analytics can not only enhance HR departments effectiveness in their roles but can also equip organisations to develop and meet strategic objectives through more efficient, innovative use of employee data. Little research exists to demonstrate how this can be achieved within specific contexts. While the researcher acknowledges the importance of standard workforce metrics to meet regulatory obligations within Social Care NGOs, given that social care organisations rely on frontline employees to function whilst those employees rely on guidance from their supervisors, simultaneously the organisation relies on supervisors to translate strategy into action whilst meeting regulatory obligations therefore places frontline leaders in a pivotal role. As such, this study applies an exploratory qualitative approach to better gain insights from frontline leaders into how HR analytics could impact on a social care NGO. Data gathered from semi-structured interviews demonstrates that the vast majority of decisions made within the NGO are focused on service provision and meeting the needs of all stakeholders primarily through supporting its client group who are heavily reliant on frontline staff. Within this, evidence-based decision-making is of high importance at a frontline level, despite this employee data is compliance based thus impacting on effective decision-making in relation to employees. New insights were gained into how value of HR analytics can be achieved within the NGO through practical applications of projects that while designed to meet frontline leadership needs in the first instance, can enhance decision-making regarding employees needs thus supporting client group whilst also, by extension, meeting needs of all stakeholders including regulatory metric requirements of data.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Sands, Stephen UNSPECIFIED
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management H Social Sciences > HM Sociology > Leadership H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Leadership H Social Sciences > HD Industries. Land use. Labor > Non Profit Organisations. Voluntary Sector.
Divisions:	School of Business > Master of Arts in Human Resource Management
Depositing User:	Ciara O'Brien
Date Deposited:	16 Jun 2025 09:54
Last Modified:	16 Jun 2025 10:40
URI:	https://norma.ncirl.ie/id/eprint/7850

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