Customers Attitudes to Insurance and Fraud

O'Reilly, Keith (2023) Customers Attitudes to Insurance and Fraud. Masters thesis, Dublin, National College of Ireland.

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Abstract

Insurance fraud costs businesses billions every year. This is normally passed on to the honest consumer. In Ireland alone the cost of fraud is estimated to be around €200 million. Injury payouts in Ireland are multiples of our European neighbours.

As business has evolved to deal with a more virtual environment, less and less business is now conducted face to face and over the phone. This prevents a close relationship from being built up with their consumers. Changes in regulations have increased the protections in place for the consumer and in doing so had put more onus on the Insurer. An Insurer can now only ask relevant pertinent questions and there is more forgiveness to the consumer for any mistakes that are made.

This study examines the evolving business channels that companies must utilise and how the customer chooses to interact with them. In understanding this and how this experience might affect the customer’s perceptions and attitudes to Insurance and fraud. This will extend the current body of knowledge with regard to insurance fraud while also allowing other countries experiences to be compared with Ireland.

Item Type:	Thesis (Masters)
Supervisors:	Name Email Basilio, Jorge UNSPECIFIED
Uncontrolled Keywords:	Insurance Fraud; Consumer Behavior
Subjects:	Q Science > QA Mathematics > Electronic computers. Computer science T Technology > T Technology (General) > Information Technology > Electronic computers. Computer science H Social Sciences > HF Commerce > Marketing > Consumer Behaviour H Social Sciences > HG Finance > Insurance
Divisions:	School of Computing > Master of Science in Data Analytics
Depositing User:	Tamara Malone
Date Deposited:	28 Dec 2024 10:55
Last Modified:	28 Dec 2024 10:55
URI:	https://norma.ncirl.ie/id/eprint/7240

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