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Idem, Solomon Richard (2022) The Role of Quality Management Practices on Organizational Performance: A study of selected SMEs in Nigeria’s Hospitality and Tourism industry. Masters thesis, Dublin, National College of Ireland.
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Abstract
The increasing number of small and medium-sized enterprises in the hospitality and tourism industries of Nigeria reiterates the pivotal role they play in the growth of the nation’s economy. While these businesses show a lot of potential, many of them are often plagued by issues related to poor quality management practices (if present at all). Hence, this study investigated the association between the identified quality management practices (training, customer centric focus, knowledge and process management) and organizational performance among SMEs, while considering the effects of the COVID-19 outbreak on the hospitality and tourism industry. This study used a cross sectional descriptive survey and a sample size of 205. Quantitative analysis were performed and the findings reveled that the performance of SMEs in the hospitality and tourism sector in Nigeria is positively and negatively associated with quality management practices such as training, knowledge and process management, and customer centric focus. Particularly, training showed a significant positive correlation, customer centric focus showed a positive correlation, while knowledge and process management had variables that showed both positive and negative correlation with organisational performance. With these findings, it could be asserted that with the appropriate implementation of these quality management practices, SMEs in the hospitality and tourism industry can improve their overall performance and further make positive contributions to Nigeria’s economy.
| Item Type: | Thesis (Masters) |
|---|---|
| Supervisors: | Name Email Heywood, Richard UNSPECIFIED |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry H Social Sciences > HD Industries. Land use. Labor > Small Business Sector H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Tourism Industry H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Total Quality Management |
| Divisions: | School of Business > Master of Science in International Business |
| Depositing User: | Tamara Malone |
| Date Deposited: | 21 Mar 2023 15:02 |
| Last Modified: | 21 Mar 2023 15:02 |
| URI: | https://norma.ncirl.ie/id/eprint/6366 |
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