NORMA eResearch @NCI Library

The Efficacy of Employee Assistance Programs: Connecting HR & EAP Practitioners in the Irish Context

Ledden, Victoria (2022) The Efficacy of Employee Assistance Programs: Connecting HR & EAP Practitioners in the Irish Context. Masters thesis, Dublin, National College of Ireland.

[thumbnail of Master of Arts]
PDF (Master of Arts)
Download (788kB) | Preview


Introduction: Employee Assistance Programmes (EAP) have drastically transformed over the years to keep up with the changing trends of the workplace.

Research question and objectives: The objective of this dissertation it to examine the efficacy of EAP within workplaces, specifically via a qualitative study that interviews counsellors from one Irish organisations involved in the provision of these services. This will be accompanied by my literature review.

Methodology: A qualitative methodology was used and eleven semi-structures were performed.

Findings: The findings were then analysed using a thematic structure, to seek participants’ views on issues such as EAP effectiveness and common issues presented by their clients. Wtherapy was compared with face-to-face work and the importance and the importance of organisational culture and the impact upon staff was explored.

Discussion: The findings of the research were that EAP are effective and at the time of the research, issues related to Covid-19 such as the effect of social restrictions, the isolation of remote working and the consequential problems with return to work, increases in social problems such as addiction and tension within the family unit were seen to be relevant, as were issues such as management practices and organisational culture.

Conclusions/Recommendations: This research recommends further studies of the issues recognised with a particular focus on the importance of addiction, the provision of appropriate EAP services and the attention of organisations to their management practices and the improvement of culture within the organisations themselves.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
D History General and Old World > DA Great Britain > Ireland
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 19 Nov 2022 12:37
Last Modified: 19 Nov 2022 12:37

Actions (login required)

View Item View Item